Water Administration Officer

Ballina Shire Council; Ballina Shire; On-site; AUD 68,000 - 79,000; Full time

Benefits offered by this job

9 day fortnight

Professional development

Health & wellbeing initiatives

Fitness Passport

Job summary

Ballina Shire Council is seeking a dedicated Water Administration Officer to support the water and wastewater billing system and deliver high-level customer services. You will contribute to accurate billing, timely processing, and smooth operations for the community.

The role emphasizes strong communication, diplomacy, and careful data handling, with flexible work options and opportunities for professional development within a values-driven workplace.

Qualifications

• Vocational qualification or equivalent in business, finance, or administration.
• Proven communication skills, both written and oral.
• Strong interpersonal and customer service abilities with diplomacy.

Responsibilities

• Support the administration of Council's water and wastewater billing system.
• Ensure accurate billing and positive customer experience.
• Maintain data accuracy and respond to customer enquiries.

Skills

Communication skills

Interpersonal skills

Data entry

Attention to detail

Customer service

Excel

Education

Vocational qualification in Business/Finance/Administration or equivalent

Tools

Microsoft Excel

Microsoft 365

Corporate software

Job description

About Us

Change your lifestyle and live and work in a vibrant community and great coastal environment. Ballina Shire is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

About The Role

We are looking for a dedicated and customer focussed individual to join our Financial Services section. Reporting to the Coordinator Rating, the Water Administration Officer is an important member of Council’s Rating team, contributing to the delivery of high level services to our community. In this varied role, you will support the efficient and timely administration of Council’s water and wastewater billing system, helping ensure accurate billing and a positive customer experience.

To be successful you will bring

• Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
• Completion of vocational qualification in Business, Finance, Administration or equivalent, and/or demonstrated relevant experience.
• Proven highly developed communication skills, both written and oral.
• Proven sound interpersonal skills with the ability to provide excellent customer service and deal with sensitive issues using diplomacy, assertiveness and compassion.
• Demonstrated computer literacy with intermediate Microsoft Excel experience and competency with other Microsoft 365 applications and corporate software.
• Demonstrated data entry experience with proven accuracy and attention to detail.

The rewards

• An annual salary range of $68,400 to $78,500 (plus 12% superannuation) dependent upon skills, experience and qualifications.
• Flexible work arrangements to support your lifestyle, including a 9 day fortnight working arrangement.
• Ongoing professional development and training opportunities
• Job security and a supportive, values-driven workplace culture
• Health and wellbeing initiatives, including Fitness Passport member options
• Meaningful work that contributes to the sustainability and liveability of our region.
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
• An absolute focus on our peoples’ safety and well being.
• Generous Award workplace conditions.

Applications close

11.30pm on Sunday 27 September 2026

Specific enquiries

Linda Coulter | Manager Financial Services | 02 6686 1288