Waste Request Officer

City of Port Phillip; Melbourne; Hybrid; AUD 77,000 - 82,000; Full time

Benefits offered by this job

Flexible working conditions

Paid parental leave

Training and development opportunities

Study assistance

Employee Assistance Program (EAP)

Health and wellbeing program

Job summary

City of Port Phillip in Melbourne is seeking a Waste Request Officer to be the first point of contact for customer enquiries, requests and complaints across Waste Operations. You will coordinate customer requests, manage work orders and investigate issues to ensure timely, professional outcomes.

Located at Port Phillip Operations Centre with flexible working, the role offers permanent full-time and part-time opportunities, a salary band around $77,436-$82,493 plus 12% super, and a supportive

Qualifications

• Experience in customer service, administration or customer request management.
• Strong written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience using CRM, work order or business management systems.
• Proven ability to resolve customer enquiries and complaints professionally.

Responsibilities

• Coordinate customer requests, complaints and service enquiries across Waste Operations.
• Process work orders and customer records accurately and within service standards.
• Investigate service issues and communicate outcomes to customers and stakeholders.
• Support operational reporting, records management and compliance activities.
• Contribute to process improvements, projects and service enhancements.

Skills

Customer service

Administration

CRM systems

Written and verbal communication

Prioritisation

Tools

CRM software

Job description

City of Port Phillip – South Melbourne VIC

Salary Range Band 4 $77,436 - $82,493 plus 12% Super (pro rata if part time)

Permanent full-time and part time roles available

Located at Port Phillip Operations Centre with flexible working available.

About the Organisation

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

About the Role

Are you passionate about customer service and making a difference in your community? Join our Waste Operations team and play a key role in supporting the delivery of essential waste services across the City of Port Phillip.

As a Waste Request Officer, you will be the first point of contact for customer enquiries, requests and complaints relating to a wide range of waste services. Working closely with residents, contractors and operational teams, you will coordinate customer requests, investigate service issues, manage work orders and ensure timely, professional outcomes.

Reporting to the Waste Customer Service and Innovation Lead, this role offers the opportunity to contribute to service improvements, support operational initiatives and help deliver high-quality customer experiences across one of Council's most visible and essential services.

Duties

• Coordinate customer requests, complaints and service enquiries across Waste Operations
• Process work orders and customer records accurately and within service standards
• Investigate service issues and communicate outcomes to customers and stakeholders
• Support operational reporting, records management and compliance activities
• Contribute to process improvements, projects and service enhancements

Skills and Experience

• Experience in customer service, administration or customer request management
• Strong written and verbal communication skills
• Ability to manage competing priorities in a fast-paced environment
• Experience using CRM, work order or business management systems
• Proven ability to resolve customer enquiries and complaints professionally

Culture

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

We offer a workplace that accommodates your working style and needs.

Be supported and empowered by a leadership team that is community-focused, with a strong desire for change and a culture that encourages teamwork and innovation.

Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program with access to fitness gyms, pools and facilities, and a well-regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations

Pre-employment screening will apply to all appointments.

Prior to a formal letter of offer, preferred applicants will be asked to provide:

Evidence of mandatory qualifications/registrations/licences,

Sufficient proof of their right to work in Australia, and

Sufficient proof of their identity.

Complete a National Police Check completed via City of Port Phillip’s Provider.

Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.