Administration Support Officer

City of Port Phillip; Melbourne; Hybrid; AUD 85,000 - 98,000; Part time

Benefits offered by this job

Hybrid working model

Study assistance up to 4000 AUD/year

6 hours study leave per week

20 weeks parental leave

Pride Network

Novated leasing

Job summary

City of Port Phillip is seeking an Administration Support Officer to provide high-quality administrative and customer service support for families and childcare services. The role involves processing funding, contracts and invoicing, plus accurate data entry and reporting across systems.

The 1-year fixed-term parental leave backfill is part-time (0.9 EFT) with flexible options to adjust to 0.6 EFT. A supportive, inclusive workplace with hybrid working and strong community focus is offered.

Qualifications

• Degree or diploma in a business discipline or lesser qualification with work skills and relevant experience.
• Experience in business, office administration, and/or customer service.

Responsibilities

• Responsive customer service supporting families, childcare services and internal staff.
• Administration of funding agreements, grants, contracts, payments and invoicing.
• Accurate data entry, reporting and record management across multiple systems.
• Collaborative support of Family, Youth and Children programs and projects.

Skills

Customer service

Administration

Data entry

Education

Degree or diploma in a business discipline

Job description

• Salary Range Band 5 $84,826 to $97,810 plus 12% super (pro rata)
• Part-time 0.9 EFT with flexibility to negotiate to 0.6 EFT for the successful candidate
• 1 year fixed-term position (parental leave backfill)
• We are a diverse & inclusive council based in St Kilda with a positive culture and flexible working arrangements possible

About City of Port Phillip

We are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market! City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

What’s the role all about

Help make a difference for children and families in the Port Phillip community by providing efficient high-quality administrative and customer service support. Play a key part in ensuring programs, funding processes and day-to-day operations run smoothly.

1 year fixed term opportunity (parental leave backfill).

What you might do

• Responsive customer service supporting families, childcare services and internal staff.
• Administration of funding agreements, grants, contracts, payments and invoicing.
• Accurate data entry, reporting and record management across multiple systems.
• Collaborative support of Family, Youth and Children programs and projects.

Who we are looking for

• Degree or diploma in a business discipline or lesser qualification with work skills and relevant experience.
• Experience in business, office administration, and/or customer service.

Our work environment

We love what we do and are all proud to work at the City of Port Phillip. Yes, we are local council, and we are one with vibrancy, passion and ambition who are a welcoming, health conscious, diverse and inclusive. Our Main location at the iconic St Kilda Town Hall offers a heritage and modern open plan hub to work from where people can collaborate and develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

Proudly as one we all work together, and grow together, thinking creatively and strategically with courage, integrity, and accountability to put our community first.

What’s in it for you

• We offer a hybrid working model with our core setup being 50-60% in the office depending on team requirements and welcome further conversation to meet your working style and needs
• Be supported and empowered to be your best by a passionate leadership team that encourages collaboration and innovation
• Discounted fitness membership with access to over 260+ gyms, pools, group classes and facilities across Melbourne for you and your family!
• Our work hubs are located close to our very own Child Care centres making accessing childcare a breeze!
• Career development opportunities within your team and/or across council plus a great study assistance allowance of up to $4000 per year per person and 6 hours per week study leave (on approved courses only)
• Flexible working conditions, an active social club, supportive health and wellbeing program, and a well- regarded Employee Assistance Program (EAP)
• Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work
• 20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parents
• Access to novated leasing and salary sacrificed technology

Security Requirements and Professional Obligations

Pre-employment screening will apply to all appointments.

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia, and
• Sufficient proof of their identity.
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).

For further information please contact Mark Patterson, Manager Family, Youth and Children, on phone [phone] *** or email **************@portphillip.vic.gov.au.

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone [phone] *** or email: ***********@portphillip.vic.gov.au

PD Administration Support Officer October 2026.pdf