Warranty & Customer Support Coordinator

Green RV; Sunshine Coast Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Training and support

Friendly team environment

Mon-Fri work week

Job summary

Green RV is seeking an organised, customer-focused Warranty & Customer Support Coordinator for the Forest Glen team. The role focuses on administration and clear communication to manage caravan warranty claims from intake through to resolution.

You will gather information, prepare claims for manufacturers, liaise with suppliers, and keep customers informed of progress. It is a hands-on role requiring accurate records and teamwork with Warranty, Parts and Workshop teams.

Qualifications

• Experience in warranty administration or customer support is advantageous.
• Ability to manage multiple tasks and keep accurate records.
• Comfortable communicating by phone and email with customers and suppliers.

Responsibilities

• Receive and review customer warranty enquiries.
• Gather information and documentation for warranty claims.
• Prepare and submit warranty claims to manufacturers and suppliers.
• Follow up with manufacturers on claim status and approvals.
• Monitor claims through all stages and update customers regularly.
• Maintain accurate warranty records and notes.
• Liaise with internal Warranty, Parts and Workshop teams.
• Progress outstanding claims and request additional information as needed.
• Assist customers with general warranty inquiries.

Skills

Organised

Customer-focused

Communication

Record-keeping

Team player

Tech-savvy

Tools

Office suite

CRM software

Job description

Green RV is looking for an organised and customer-focused person to join our Forest Glen team as a Warranty & Customer Support Coordinator. This is primarily an administration and customer communication role, supporting the management of caravan warranty claims and providing customers with clear updates throughout the warranty process.

Key responsibilities

• Receiving and reviewing customer warranty enquiries
• Gathering information, photographs and supporting documentation for warranty claims
• Preparing and submitting warranty claims to manufacturers and suppliers
• Following up manufacturers and suppliers regarding outstanding claims and approvals
• Monitoring warranty claims through the various stages of the claim process
• Keeping customers informed of claim progress and outcomes
• Maintaining accurate warranty records, notes and documentation
• Liaising with our internal Warranty, Parts and Workshop teams regarding approved warranty work
• Following up information required to progress outstanding claims
• Assisting customers with general warranty-related enquiries

About you

• Organised and comfortable managing multiple tasks
• Friendly and professional when communicating with customers
• Confident communicating by telephone and email
• Good with computers and able to learn new systems
• Able to maintain accurate records and documentation
• Comfortable following up customers, manufacturers and suppliers
• Calm and professional when dealing with challenging situations
• Reliable and able to work as part of a team
• Experience in warranty administration, customer support, automotive, caravans, insurance, claims administration or a similar environment would be an advantage

About us

• Green RV is an established Sunshine Coast business with a friendly team environment.
• Monday to Friday
• Training and support
• Friendly team environment
• Varied administrative and customer-focused role