Warehouse Team Leader (Overnight)

IKEA Gruppe; Perth; On-site; Confidential; Full time

Benefits offered by this job

6 weeks’ Paid Annual Leave

Parental Leave

Family & Community Leave

Employee Assistance Program

Co-worker discount 15%

Low-cost nutritious meals

Co-worker uniform provided

Free co-worker parking

Digital Entertainment membership

Bonus programme

Co-worker Loyalty programme

Job summary

IKEA in Innaloo, WA, seeks a permanent Full-time Fulfilment Operations Team Leader to manage daily store operations, including container receivals, replenishment and rostering. The role emphasizes KPI achievement, safety, and team development.

The successful candidate will drive stock accuracy, lead a diverse team, and ensure a smooth, efficient fulfilment operation aligned with our standards. Forklift duties may be required.

Qualifications

• Demonstrated ability to lead operational teams and drive performance.
• Strong computer literacy and ability to work with operational systems.

Responsibilities

• As Fulfilment Operations Team Leader, manage daily operations at IKEA (Innaloo) store, including container receivals, unloads, and replenishment.
• Lead rostering, breaks, and KPI achievement for the Fulfilment Operations team.
• Ensure stock allocation, inventory control, and investigations into discrepancies.
• Lead recruitment, retention, and development of team talents for a high-performing, diverse team.
• Maintain a clean, safe work environment compliant with IKEA Code of Conduct and local regulations.
• Drive continuous improvement to enhance customer shopping experience through product quality and stock accuracy.
• Champion safety, wellbeing and accountability while achieving business objectives.
• Oversee day-to-day operations with forklift use and other warehouse equipment.

Skills

Leadership

Communication

Microsoft Office

Inventory control

Safety compliance

Tools

Microsoft Office

Operational systems

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

• 6 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is permanent full-time, 76hrs/ fortnight .
• The internal job title for this role is Fulfilment Operations Team Leader
• This role requires availability to work Monday to Sunday shifts between the hours of 6pm and 5am (Overnight)
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
• As part of the recruitment process this role requires a pre-employment check for final candidates.
• Previous forklift driving experience and a valid forklift license (LF) will be highly regarded

About this work area

As Fulfilment Operations Team Leader, your responsibilities include:

• Supporting operations at IKEA (Innaloo) by managing daily operations, including container receivals, unloads, internal site replenishment, and external replenishment for the store.
• Managing daily activities, rostering, breaks, and achieving KPIs for the Fulfilment Operations team.
• Ensuring efficient warehouse systems for stock allocation, inventory control, and conducting investigations related to inventory discrepancies.
• Leading recruitment, retention, and development of team talents to ensure a high-performing, diverse team.
• Maintaining a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct and local regulations.
• Continuously improving daily operations to enhance customer shopping experience through product quality, merchandising, and stock accuracy.
• Promoting quality awareness, implementing local business plans/projects, and analysing workload to achieve operational excellence.
• Operating warehouse equipment, including forklifts, while overseeing day-to-day managerial responsibilities to ensure smooth and efficient fulfilment operations.

As Fulfilment Operations Team Leader, you:

• Have a track record of successfully leading operational teams, driving performance, and developing people to reach their full potential.
• Are motivated by delivering outstanding customer experiences and operational excellence.
• Possess strong computer literacy and are confident working with Microsoft Office and operational systems.
• Communicate with impact, building trust and collaboration with co-workers, leaders, and key stakeholders.
• Demonstrate resilience and sound judgement, remaining calm and solutions-focused in challenging situations.
• Effectively navigate strategic, tactical, and day-to-day operational responsibilities within a dynamic environment.
• Champion a culture of safety, wellbeing, and accountability while achieving business objectives.

We need people like you

At IKEA, work is so much more than a job. Come join us!