Warehouse Supervisor: Lead a Fast-Growing Ops Team

Fetchpackage; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Annual Compensation Reviews

Comprehensive Benefits Package

Plan for Your Future

Paid Time Off (PTO) and Sick Time

Invest in Your Growth

Work That Makes an Impact

Job summary

Fetch is seeking a Warehouse Supervisor to lead the day-to-day operations at our Gold Coast site. You will supervise package receiving, sorting, staging, and dispatch while guiding drivers, associates, and contractors to meet service standards and safety requirements.

You will allocate labor, coach performance, train staff on SOPs, coordinate with independent contractors, and use the Fetch WMS to monitor workflow and KPIs.

Qualifications

• 1+ years of experience in a warehouse, logistics, delivery, or operations environment.
• Comfortable using technology platforms and mobile applications to manage workflow and track performance; ability to learn the Fetch WMS quickly required.
• Strong verbal and written communication skills with the ability to direct a team clearly and professionally.
• Ability to make sound operational decisions independently during a shift without direct manager oversight.
• Must be able to lift 50+ pounds and remain on your feet for the duration of a shift.
• Maintain a valid driver's license and successfully complete Fetch's required motor vehicle record screening and criminal background check necessary to operate a company vehicle.
• High school diploma or equivalent required; relevant experience in lieu of formal education may be considered.

Responsibilities

• Oversee daily warehouse operations including receiving, sorting, staging, and dispatch.
• Lead pre-shift and mid-shift meetings; communicate daily goals and assign duties across drivers, associates, and contractors.
• Allocate labor across operational areas based on volume and priorities.
• Provide timely feedback, coaching, and escalate issues to the Warehouse Manager.
• Train associates on Fetch standard operating procedures and verify ongoing SOP compliance.
• Coordinate relationships with independent contractors, onboarding, dispatching, and tracking.
• Use the Fetch WMS and reporting tools to monitor workflow and KPIs.
• Maintain access control and report lost or missing devices.
• Resolve daily customer experience tickets and de-escalate as needed.
• Support continuous improvement and cover the Warehouse Manager when required.

Job description

Fetch is seeking a Warehouse Supervisor to lead the day-to-day operations at our Gold Coast site. You will supervise package receiving, sorting, staging, and dispatch while guiding drivers, associates, and contractors to meet service standards and safety requirements.

You will allocate labor, coach performance, train staff on SOPs, coordinate with independent contractors, and use the Fetch WMS to monitor workflow and KPIs.