Warehouse Associate: Flexible 10-Hour Shifts (Pick & Pack)

Adecco (Portugal); Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging – tax savings

Lifeline Learning Academy – courses

Employee Assistance Program – freeCoun

Job summary

Sydney Lifeline Australia is seeking an In-Shift Support Supervisor for its Digital Services. The role provides real-time liaison support to Crisis Supporters and coordinates during shifts to extend service quality for Help Seekers, especially in remote/digital channels.

You will monitor shifts, debrief after difficult interactions, ensure reporting, and facilitate ongoing training; a background in crisis work, reflective practice, and proficiency with MS Office and Teams are essential.

Qualifications

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter.
• Clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training and other required training.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire Working with Children Check and Police Check.
• Background in remote service delivery of allied health services (desirable).
• High proficiency with MS Office, online meeting platforms (MS Teams) and accurate data entry.

Responsibilities

• Support, monitor and coordinate Digital Service Crisis Supports during shifts.
• Cover breaks and conduct debriefs, check-ins and monitor ratios.
• Report technology issues and contribute to quality improvements.
• Provide immediate, real-time feedback to Crisis Supporters on duty.
• Complete emergency interventions and mandatory reporting requirements.

Skills

Crisis Supporter

Reflective practice

LLA training

Coaching training

Youth work

Education

Education in youth work, social work, counselling, psychology or allied health

Tools

Microsoft Office

MS Teams

Data entry

Job description

In-Shift Support – Digital – Remote

Sydney Lifeline Australia

Job Description

The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).

The In-Shift Support will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:

• Availability to work a 24/7 roster including weekends, and late night/ overnight shifts


• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.


• Providing initial debriefing for CS’s following difficult and high-risk interactions.


• Completing emergency interventions and mandatory reporting requirements.


• Proactively using instant messaging technology to provide support and direction to CS’s on duty.

Experience Requirements

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well developed skills and competency in crisis support practice.


• A clear understanding of reflective practice and debrief techniques in Crisis Support.


• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.


• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).


• Ability to acquire a current Working with Children Check and a current Police Check.


• Background in remote service delivery of allied health services (desirable).


• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Other Requirements

• Ability to work on a 24 hours 7 day a week rotating Shift Roster.


• Demonstrable skill in managing time and workload efficiently.


• The ability to work independently and use own initiative, as well as work and contribute proactively to a team environment.


• Ability to exhibit discretion and professional acumen with a growth mindset approach.


• Comfortable working in a fast paced, evolving and collaborative work environment.

Home Office Requirements

• Reliable high-speed internet from the place of work – home office.


• Private space to work with a desk, chair, and lighting to comfortable work. Ability to maintain Work Health & Safety requirements of private workspace.


• Computer able to operate the latest operating system, camera, keyboard, mouse and preferably two screens.


• Phone service to use in the event of an outage or emergency.

Employee Benefits Package

• Salary Packaging – being a not for profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging


• Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module


• Employee Assistance Program – access to free counselling sessions for you and your family

At Lifeline Australia we believe that diversity is strength and are proud to be an equal employment opportunity workplace.