Ward Clerk

Norwest Private Hospital; Geehi; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Fitness Passport

Discounted health insurance

Salary packaging

Employee Assistance Program

Reduced staff parking

Job summary

Norwest Private Hospital in NSW seeks a Ward Clerk to join the Acacia (Surgical A Ward) team. You will be the first point of contact for patients, families and staff, coordinating ward communications and providing administrative support to nursing and medical teams.

The ward supports multiple specialties as part of a Centre of Excellence in Metabolic and Bariatric Surgery. You will be part of a collaborative, high-performing team focused on delivering exceptional patient journeys while managing

Qualifications

• Excellent organisational skills and ability to manage priorities in a busy ward.
• Strong communication and interpersonal skills with patients, families and staff.
• Proactive, adaptable and accountable with attention to detail.

Responsibilities

• Be the first point of contact for patients, families, VMOs and staff.
• Coordinate ward communications and administrative processes to support efficient ward operations.
• Provide administrative support to nursing, medical and multidisciplinary teams.
• Manage competing priorities while maintaining accuracy and professionalism.
• Support a positive patient experience through excellent communication and service.
• Contribute to a collaborative, high-performing ward culture.

Skills

Organisational skills

Communication skills

Problem solving

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

At Norwest Private Hospital, we are committed to delivering exceptional patient-centred care through clinical excellence, innovation and collaboration. As one of the largest private hospitals in NSW, our 277-bed facility provides a comprehensive range of surgical, medical and obstetric services supported by advanced technology and highly skilled multidisciplinary teams.

Norwest Private Hospital is also home to a Centre of Excellence in Metabolic and Bariatric Surgery, accredited by the Surgical Review Corporation (SRC), recognising excellence in surgical expertise, multidisciplinary care, standardised clinical pathways, patient education and patient outcomes.

The Opportunity

We are seeking an enthusiastic, highly organised and motivated Ward Clerk to join our dynamic Acacia (Surgical A Ward) team.

This is an exciting opportunity for someone who enjoys being at the centre of a busy environment and takes pride in keeping things running smoothly. As the first point of contact for patients, families, Visiting Medical Officers (VMOs) and staff, you will play a pivotal role in creating positive experiences while supporting the efficient day-to-day operations of a thriving surgical ward.

You will be a key member of the Acacia team, ensuring information flows effectively, priorities are coordinated and patients experience seamless care throughout their hospital journey.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, takes initiative and brings positive energy to work each day.

About Acacia (Surgical A Ward)

Acacia (Surgical A Ward)

• General Surgery
• Bariatric and Metabolic Surgery
• Upper Gastrointestinal Surgery
• Breast Surgery
• Plastic and Reconstructive Surgery
• ENT Surgery
• Complex Surgical Services

The ward plays a key role in supporting Norwest Private Hospital's recognised Centre of Excellence in Metabolic and Bariatric Surgery, reflecting our commitment to excellence in surgical care, multidisciplinary collaboration and outstanding patient outcomes.

At Acacia (Surgical A Ward), we are building a culture that is collaborative, energetic and patient-focused.

We are proud of our supportive team environment where staff are encouraged to contribute ideas, take ownership, support one another and continuously improve the care and service we provide.

Our vision is to be recognised for exceptional individualised patient care, strong teamwork and positive patient experiences. We are looking for someone who shares these values and wants to contribute to a high-performing ward culture.

Key Responsibilities

• Be the first point of contact for patients, families, visitors, Visiting Medical Officers (VMOs) and staff.
• Coordinate ward communications and administrative processes to support the efficient operation of the ward.
• Provide administrative support to nursing, medical and multidisciplinary teams.
• Manage competing priorities in a busy environment while maintaining accuracy and professionalism.
• Support a positive patient experience through excellent communication and service.
• Contribute to a collaborative, organised and high-performing team culture.

About You

You are a highly organised and motivated professional who enjoys being at the centre of a busy team environment.

You thrive when no two days are the same and take pride in staying one step ahead, solving problems and helping others. You bring energy, initiative and a positive attitude to work each day and enjoy building strong relationships with patients, families and colleagues.

You are confident, adaptable and able to juggle competing priorities while maintaining a calm and professional approach. Most importantly, you are someone who contributes positively to team culture and wants to be part of a high-performing ward that is committed to delivering exceptional patient experiences.

• Excellent organisational skills with the ability to manage competing priorities.
• Strong communication and interpersonal skills.
• Proactive, adaptable and accountable with a positive approach to work.
• High attention to detail and strong computer skills, including Microsoft Office.
• Commitment to exceptional customer service and patient experience.
• Ability to work both independently and as part of a team.
• Previous ward clerk or healthcare administration experience.
• Experience in a hospital or acute healthcare environment.
• Understanding of hospital workflows and multidisciplinary teams.

Why Join Acacia (Surgical A Ward)?

• Be part of a dynamic, engaged and supportive surgical team
• Work within a recognised Centre of Excellence in Metabolic and Bariatric Surgery
• Play an important role in enhancing patient and family experiences
• Work closely with nurses, Visiting Medical Officers and multidisciplinary teams
• Be empowered to take initiative and contribute ideas
• Enjoy variety, challenge and meaningful work every day
• Contribute to a culture of excellence, teamwork and continuous improvement
• Help shape a positive and high-performing ward environment

What You'll Get in Return

• Ongoing support and professional development opportunities.
• Career opportunities within Healthscope.
• Access to Fitness Passport.
• Discounted health insurance for eligible employees.
• Salary packaging and novated leasing options.
• Employee Assistance Program.
• Reduced staff parking rates.
• Convenient location close to public transport and shopping precincts.

Why Healthscope

When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of everything we do. Every day, we make a difference to the lives of our patients and their families through compassion, expertise and teamwork. We are committed to creating opportunities for our people to grow, develop and thrive while delivering outstanding healthcare experiences.

Ready to Make an Impact?

If you are an organised, energetic and proactive professional who enjoys working in a fast-paced environment and wants to make a meaningful contribution to patient experiences, we would love to hear from you.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.