Ward Clerk

The Royal Women's Hospital; Australia; Remote; AUD 58,000 - 65,000; Part time

Benefits offered by this job

Salary packaging

Wellness program

Public transport options

Onsite facilities

Mentoring and career development

Five weeks annual leave

Job summary

The Royal Women's Hospital in Parkville is seeking a Ward Clerk to provide front‑of‑house support and administrative services for the Perioperative Service. The role is part‑time (0.5 FTE) with a fixed term until 8 November 2026, and involves reception, admissions clerical work and patient inquiries.

Responsibilities include answering calls, coordinating post‑operative appointments and maintaining privacy. You will engage with staff, patients and visiting specialists while upholding professional

Qualifications

• Demonstrated understanding of customer focused service provision
• Well-developed interpersonal, written and verbal communication
• Ability to provide high quality service at all times
• Demonstrated ability to work independently and as part of a team
• Professional manner in interacting with all hospital personnel, patients and support people
• Provide excellent customer service in dealing with patient enquiries and remain professional at all times
• Abiding by the Public Sector Code of Conduct

Responsibilities

• Front of house customer service for patients and their support people, staff and visiting specialists
• Clerical admission for all perioperative surgery
• Answering all incoming calls & queries; maintaining privacy and confidentiality
• Ensuring post-operative appointments are made in line with policy

Skills

Customer service

Interpersonal skills

Communication

Independent & team work

Professional conduct

Customer enquiry handling

Public Sector Code of Conduct

Job description

• Part time (0.5 FTE), fixed term until 8.11.2026


• Parkville location, with multiple public transport options available.


• $58,442 - $64,610 (pro-rata for part-time) + salary packaging + super + 5 weeks annual leave

The Royal Women's Hospital is one of Australia's oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women's health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the department

The Perioperative Service at the Women's Hospital incorporates all aspects involved in surgical intervention for patients. The following departments are included: Pre-Admission Triage, Surgical Pre-Admission Clinic, Elective Surgery Booking Office, Anaesthetic Department, Acute Pain Service, Day Surgery Unit / Day Procedure Centre, Operating Theatre and Sterile Processing Service

About the role

As an Ward Clerk you will be responsible for the provision of customer service and administration services for the Women's.

A regular day will see you:

• Front of house customer service for patients and their support people, staff and visiting specialists;


• Clerical admission for all perioperative surgery


• Answering all incoming calls & queries; maintaining privacy and confidentiality


• Ensuring post-operative appointments are made in line with policy

About you

You'll bring with you:

• Demonstrated understanding of customer focused service provision


• Well-developed interpersonal, written and verbal communication


• Ability to provide high quality service at all times


• Demonstrated ability to work independently and as part of a team


• Professional manner in interacting with all hospital personnel, patients and support people


• Provide excellent customer service in dealing with patient enquiries and remain professional at all times


• Abiding by the Public Sector Code of Conduct

At the Women's you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation


• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program


• Public transport options at our doorstep and end of trip facilities for cyclists


• Onsite post office, eateries, retail stores and library services


• Mentoring, learning and career development opportunities


• Five weeks annual leave

Inclusion and belonging

The Women's celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

If you have any enquiries, please contact Astrid Burke 8345 3321, or Laurie Austin 8345 3341, [e-mail]