Volunteer & Visitor Experience Leader

Work Initiatives; Canberra; On-site; AUD 103,000 - 117,000; Full time

Job summary

The ACT Government is seeking a Volunteer and Visitor Experience Manager to lead a large volunteer program across the National Arboretum Canberra and Stromlo Forest Park. You will oversee recruitment, training, support and recognition of volunteers, ensuring high-quality visitor experiences and consistent customer service.

You will supervise the Visitor Services Coordinator and collaborate with staff, volunteers and partners to expand visitation opportunities and service offerings while

Responsibilities

• Lead a large and diverse volunteer program across the National Arboretum Canberra and Stromlo Forest Park, shaping volunteer engagement and visitor experiences.
• Oversee volunteer recruitment, training, support and recognition; foster a positive engaged volunteer community; drive improvement in visitor engagement and service outcomes.
• Act as the primary contact for volunteers, ensuring support for meaningful contributions to the organisation and visitor experiences; supervise the Visitor Services Coordinator and a casual staff team.
• Collaborate with staff, volunteers and stakeholders including Friends of the National Arboretum to identify opportunities to enhance visitation and service offerings.
• Contribute to building an inclusive environment celebrating diverse backgrounds, and promote Aboriginal and Torres Strait Islander engagement and community connection.

Job description

The ACT Government is seeking a Volunteer and Visitor Experience Manager to lead a large volunteer program across the National Arboretum Canberra and Stromlo Forest Park. You will oversee recruitment, training, support and recognition of volunteers, ensuring high-quality visitor experiences and consistent customer service.

You will supervise the Visitor Services Coordinator and collaborate with staff, volunteers and partners to expand visitation opportunities and service offerings while