Volunteer & Consumer Experience Leader – Health

Mq Health Pty Ltd; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

12% superannuation

Permanent full-time role

Job summary

Macquarie University Health seeks a Volunteers, Consumer Partnership and Experience Manager to lead our established volunteer program, ensure robust governance, and align initiatives with our Consumer Partnership Framework and Action Plan.

You will report to the Deputy CEO and work with clinical, operational and academic teams to translate experience data into practical improvements and drive consumer engagement across the precinct.

Qualifications

• Relevant tertiary qualification or equivalent experience in volunteer services, consumer engagement, patient experience or quality improvement.
• Experience establishing consumer participation structures and facilitating co-design to improve services.
• Experience designing roles, recruiting, onboarding and developing staff or volunteers.
• Understanding of governance, risk, privacy, safeguarding and WHS for volunteers and consumer engagement.
• Strong written and verbal communication with the ability to influence diverse stakeholders.
• Experience leading improvement initiatives from planning through evaluation with computer skills (Word, Excel, rostering systems).

Responsibilities

• Lead the volunteer program end-to-end: strategy, recruitment, onboarding, rostering and daily coordination.
• Maintain volunteer policies, scope-of-practice boundaries and escalation pathways in line with WHS and safety requirements.
• Coordinate volunteer training, education, supervision, recognition and annual celebration activities.
• Support the Consumer Advisory Committee: member recruitment, agenda development and liaison with the Chair.
• Develop broader consumer engagement mechanisms aligned with the Consumer Partnership Framework and Action Plan.
• Apply experience-based co-design methods and monitor measures with regular governance reporting.

Skills

Volunteer management

Consumer engagement

Governance & risk

Stakeholder management

Education

Tertiary qualification

Tools

Excel

Word processing

Rostering systems

Job description

Macquarie University Health seeks a Volunteers, Consumer Partnership and Experience Manager to lead our established volunteer program, ensure robust governance, and align initiatives with our Consumer Partnership Framework and Action Plan.

You will report to the Deputy CEO and work with clinical, operational and academic teams to translate experience data into practical improvements and drive consumer engagement across the precinct.