Volunteer & Consumer Experience Leader

Macquarie University Hospital; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging benefits

12% superannuation

Job summary

Macquarie University Hospital seeks a proactive Volunteers, Consumer Partnership and Experience Manager to lead and grow our volunteer program, ensure governance, and partner with consumers in service planning and research.

You will translate feedback into practical service improvements, work with Patient Safety and Quality teams, and report to governance committees. Australian citizens with rights to work in Australia are preferred.

Qualifications

• High-level written and verbal communication and interpersonal skills
• Experience establishing and supporting consumer participation structures such as consumer representatives, advisory committees or volunteer programs
• Experience designing roles, recruiting onboarding training and developing staff or volunteers
• Strong understanding of clinical governance and operational risk management including privacy, confidentiality, safeguarding, WHS and infection prevention controls
• Ability to build trusted relationships and influence clinical leaders, operational teams, volunteers and executives across a complex organisation

Responsibilities

• Lead the volunteer program end to end, including strategy, role design, recruitment, onboarding, rostering and day-to-day coordination
• Maintain volunteer policies, procedures, scope-of-practice boundaries and escalation pathways, ensuring alignment with WHS, infection prevention and patient safety requirements
• Coordinate volunteer training, mandatory education, supervision, feedback, recognition and annual celebration activities
• Support the Consumer Advisory Committee, including member recruitment, agenda development, liaison with the Chair and presenters, and closing the loop on consumer feedback
• Develop broader consumer engagement and partnership mechanisms aligned with the Consumer Partnership Framework and Action Plan, and build organisational capability through training and toolkits
• Apply experience-based co-design methods and monitor experience measures, qualitative insights and workforce metrics with regular reporting to governance committees

Skills

Communication

Stakeholder management

Leadership

Project management

Interpersonal skills

Education

Tertiary qualification in health or related field

Tools

Word processing

Excel

Rostering systems

Job description

Macquarie University Hospital seeks a proactive Volunteers, Consumer Partnership and Experience Manager to lead and grow our volunteer program, ensure governance, and partner with consumers in service planning and research.

You will translate feedback into practical service improvements, work with Patient Safety and Quality teams, and report to governance committees. Australian citizens with rights to work in Australia are preferred.