Voice & Network Assurance Tech Support Specialist

Aussie Broadband; Traralgon; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

20% off mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program

Staff discounts

Job summary

Aussie Broadband is seeking an Assurance Technical Support Officer to investigate and resolve voice and network service issues, ensuring exceptional customer outcomes. The role is permanent and based in either Dandenong or Traralgon, Australia.

Ideal candidates have knowledge of telco technologies and strong communication skills, with CCNA/NSE4/CompTIA A+ preferred. Join a values-driven team that prizes inclusivity and ongoing learning.

Qualifications

• Knowledge of telco technologies (Hosted PABX, MPLS, Cisco, FortiGate).
• Certifications such as CCNA, NSE4, or CompTIA A+ are preferred but not required.
• Strong organisation and time-management skills.
• Clear and confident communication skills.
• Ability to troubleshoot using the OSI model.

Responsibilities

• Deliver frontline diagnostics, classification, and issue resolution.
• Meet customer service standards and call-handling targets.
• Respond to technical support requests via phone and digital channels.
• Identify customer needs through effective questioning and product analysis.
• Troubleshoot and resolve technical and non-technical service issues in line with SLAs.

Skills

Telco technologies

CCNA

NSE4

CompTIA A+

OSI model troubleshooting

Communication skills

Leadership

Collaboration

Tools

Cisco

FortiGate

Hosted PABX

MPLS

Job description

Aussie Broadband is seeking an Assurance Technical Support Officer to investigate and resolve voice and network service issues, ensuring exceptional customer outcomes. The role is permanent and based in either Dandenong or Traralgon, Australia.

Ideal candidates have knowledge of telco technologies and strong communication skills, with CCNA/NSE4/CompTIA A+ preferred. Join a values-driven team that prizes inclusivity and ongoing learning.