Telco Tech Support Specialist

Aussie Broadband; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

20% mobile discount

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Specsavers discounts

Monthly rewards

Internal training and development

Aussie merch allowance

Job summary

Aussie Broadband is seeking an Assurance Technical Support Officer to keep customers connected by investigating voice and network issues, delivering outstanding customer outcomes, and supporting ongoing service reliability. This permanent role is based in our Dandenong or Traralgon offices.

You’ll bring knowledge of telco tech, OSI troubleshooting, strong communication, and the ability to work independently or with teams, with preferred CCNA/NSE4/CompTIA A+ certifications.

Qualifications

• Experience in frontline diagnostics and issue resolution.
• Strong customer service and communication skills.
• Familiarity with OSI model for troubleshooting.
• Able to work independently and in teams.

Responsibilities

• Diagnose and resolve voice and network service issues.
• Deliver frontline diagnostics, classification, and resolution.
• Meet customer service standards and call-handling targets.
• Respond to technical support requests via phone and digital channels.
• Collaborate with teams and support field staff on faults.

Skills

Customer service

Technical troubleshooting

Communication skills

Problem solving

Independent & collaborative work

Education

CCNA

NSE4

CompTIA A+

Tools

Hosted PABX

MPLS

Cisco

FortiGate

Job description

Aussie Broadband is seeking an Assurance Technical Support Officer to keep customers connected by investigating voice and network issues, delivering outstanding customer outcomes, and supporting ongoing service reliability. This permanent role is based in our Dandenong or Traralgon offices.

You’ll bring knowledge of telco tech, OSI troubleshooting, strong communication, and the ability to work independently or with teams, with preferred CCNA/NSE4/CompTIA A+ certifications.