Visitor Services Officer

Hoban Recruitment; Canberra; On-site; AUD 57,000 - 58,000; Part time

Benefits offered by this job

Casual loading

12% superannuation

Job summary

Hoban Recruitment is seeking a Visitor Services Officer for a casual assignment at Campbell ACT. The role centers on outstanding customer service, visitor engagement and contributing to the Last Post ceremony. Training starts Oct 19, 2026 for five fully paid days, with shifts across seven days a week from 9:00am to 5:06pm.

Candidates should commit to 3–4 shifts weekly and pass a National Police Check. Initial pay is $41.04 per hour during training, rising to $42.28 per hour plus 12%

Qualifications

• Demonstrated excellence in customer service and visitor engagement.
• Ability to communicate clearly with diverse visitors and staff.
• Proven empathy and sensitivity in handling challenging situations.

Responsibilities

• Engage visitors with warmth and professionalism to ensure a memorable experience.
• Provide accurate information on exhibitions, tours, and activities.
• Deliver engaging public programs to enhance understanding of memorials.

Skills

Customer service

Interpersonal skills

Empathy

Problem solving

Job description

HOBAN Recruitment is seeking a number of passionate individuals to fill the role of Visitor Services Officer on behalf of our client, located at the heart of remembrance in Campbell ACT.

If you're dedicated to delivering excellence and embody a commitment to commemorating our nation's heroes, this role is for you.

The position is a Customer Service role and is due to commence training on OCTOBER 19th, 2026, for 5 days full days of training (Fully paid).

The role is a casual assignment and there are several shifts available which run over 7 days per week between the hours of 9:00am and 5:06pm each day Monday to Sunday.
We ideally would like candidates to be able to work 3 – 4 shifts per week as a minimum.

About the Role:

• Actively engage visitors with warmth and professionalism, ensuring a memorable experience.
• Provide accurate and insightful information on exhibitions, tours, and activities.
• Deliver engaging public programs that enhance visitor understanding.
• Contribute to the solemnity of the daily Last Post Ceremony.
• Maintain gallery security while conveying the Memorial's ethos with sensitivity.
• Successfully complete all mandatory training within the first four weeks of commencement, including emergency, evacuation and safety procedures, with ongoing training and regular testing to maintain preparedness and competency.
• Long term assignment.
• The Pay Rate for this assignment is currently $41.04 per hour including casual loading whilst on training for approximately 4 weeks and once 'signed off' you will go up to a $42.28 per hour rate including casual loading, plus 12% superannuation.
• Penalty rates apply for hours worked on a Sunday or Public Holiday.
• Meaningful work that contributes to preserving our nation's legacy.

Benefits:

• Long term assignment.
• The Pay Rate for this assignment is currently $41.04 per hour including casual loading whilst on training for approximately 4 weeks and once 'signed off' you will go up to a $42.28 per hour rate including casual loading, plus 12% superannuation.
• Penalty rates apply for hours worked on a Sunday or Public Holiday.
• Meaningful work that contributes to preserving our nation's legacy.

About You:

• You should have exceptional interpersonal skills with a dedication to Customer Service.
• You will need to be able to deal with a wide variety of visitors to site in a professional and friendly manner.
• You will display a high empathy and self-awareness and be adept at navigating sensitive situations.
• The role requires a high level of customer service as well as great presentation and communication skills.
• You should be able to display strong problem-solving abilities, demonstrating resilience and initiative.
• You do need to be an Australian Citizen to work for us on this assignment and also be able to pass a National Police Check.

You would be required to complete a telephone interview with a Hoban representative, and if successful, you would be invited to attend a 10 minute Face to Face interview on site with the client.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.