Memorial Visitor Experience Officer

Hoban Recruitment; Canberra; On-site; AUD 57,000 - 58,000; Part time

Benefits offered by this job

Casual loading

12% superannuation

Job summary

Hoban Recruitment is seeking a Visitor Services Officer for a casual assignment at Campbell ACT. The role centers on outstanding customer service, visitor engagement and contributing to the Last Post ceremony. Training starts Oct 19, 2026 for five fully paid days, with shifts across seven days a week from 9:00am to 5:06pm.

Candidates should commit to 3–4 shifts weekly and pass a National Police Check. Initial pay is $41.04 per hour during training, rising to $42.28 per hour plus 12%

Qualifications

• Demonstrated excellence in customer service and visitor engagement.
• Ability to communicate clearly with diverse visitors and staff.
• Proven empathy and sensitivity in handling challenging situations.

Responsibilities

• Engage visitors with warmth and professionalism to ensure a memorable experience.
• Provide accurate information on exhibitions, tours, and activities.
• Deliver engaging public programs to enhance understanding of memorials.

Skills

Customer service

Interpersonal skills

Empathy

Problem solving

Job description

Hoban Recruitment is seeking a Visitor Services Officer for a casual assignment at Campbell ACT. The role centers on outstanding customer service, visitor engagement and contributing to the Last Post ceremony. Training starts Oct 19, 2026 for five fully paid days, with shifts across seven days a week from 9:00am to 5:06pm.

Candidates should commit to 3–4 shifts weekly and pass a National Police Check. Initial pay is $41.04 per hour during training, rising to $42.28 per hour plus 12%