Visitor Experience Lead - Regional Tourism & Info Centres

Shire of Macedon Ranges; Kyneton, Woodend; On-site; AUD 81,000 - 95,000; Part time

Benefits offered by this job

Gym and pool discount

flu vaccinations

Employee Assistance Program

Purchased leave

Employee Benefits platform access

Onsite wellness support

Job summary

Shire of Macedon Ranges is seeking a part-time Visitor Services Officer to manage the Woodend and Kyneton Visitor Information Centres, delivering outstanding customer service and visitor information. You will promote the Macedon Ranges, support events and tourism initiatives, and maintain high-quality services while coordinating volunteers and maintaining accurate records.

The role is based in the Macedon Ranges and offers flexible workplace options with a focus on customer experience and

Qualifications

• Customer-focused and approachable professional.
• Strong communication and organisational skills.
• Ability to coordinate volunteers and manage competing priorities.

Responsibilities

• Oversee day-to-day operations of Woodend and Kyneton Visitor Information Centres.
• Deliver exceptional visitor experiences and high-quality information services.
• Promote the Macedon Ranges and support tourism initiatives and events.
• Build relationships with visitors, businesses and the community.

Skills

Customer service

Communication

Organisational skills

Volunteer coordination

Job description

Shire of Macedon Ranges is seeking a part-time Visitor Services Officer to manage the Woodend and Kyneton Visitor Information Centres, delivering outstanding customer service and visitor information. You will promote the Macedon Ranges, support events and tourism initiatives, and maintain high-quality services while coordinating volunteers and maintaining accurate records.

The role is based in the Macedon Ranges and offers flexible workplace options with a focus on customer experience and