Visitor Experience Lead — Penguin Parade & Nobbies

Phillip Island Nature Park; Cowes; On-site; AUD 49,000 - 70,000; Full time

Job summary

Phillip Island Nature Park is seeking an Experience Supervisor for Penguin Parade and Nobbies in Cowes, VIC. The role oversees the Visitor Experience team, manages daily operations, and ensures outstanding guest experiences with a focus on safety and site presentation.

You will lead staff and volunteers, coordinate tours and learning experiences, and support emergency management functions as required. Full-time, 7-day roster and shift flexibility are part of the role.

Qualifications

• Relevant tertiary qualification in business and/or tourism management.
• Police Check required.
• Working with Children Check required.
• Drivers Licence required.
• First Aid Level II and CPR certification preferred.

Responsibilities

• Lead and supervise the Visitor Experience team to deliver exceptional visitor experiences.
• Plan and manage daily operations, staffing, guest experience and site presentation.
• Coordinate with central departments to make the attraction a must-see destination.
• Provide leadership and direction to generate visitation growth and yield.

Skills

Customer service leadership

Team leadership

Emergency management

Staff training

Communication

Education

Tertiary qualification in business or tourism management

Tools

Microsoft Office

Job description

Phillip Island Nature Park is seeking an Experience Supervisor for Penguin Parade and Nobbies in Cowes, VIC. The role oversees the Visitor Experience team, manages daily operations, and ensures outstanding guest experiences with a focus on safety and site presentation.

You will lead staff and volunteers, coordinate tours and learning experiences, and support emergency management functions as required. Full-time, 7-day roster and shift flexibility are part of the role.