Lead Visitor Experience - Penguins Parade & Nobbies

Phillip Island Nature Parks; Victoria; On-site; AUD 49,000 - 70,000; Full time

Job summary

Phillip Island Nature Parks invites applications for an Experience Supervisor at Penguin Parade and Nobbies. You will lead the Visitor Experience team, manage daily operations, and ensure outstanding guest experiences across the Penguin Parade and Nobbies precincts.

The role requires coordinating on-site staff and volunteers, planning tours and learning experiences, maintaining site safety, and supporting annual business planning and reporting.

Qualifications

• Demonstrated experience in high-level customer service management, preferably in tourism.
• Proven ability to attract, retain and manage a diverse team.
• Knowledge of tourism operations and policy/procedure implementation.
• Ability to multi-task and prioritise in a fast-paced environment.
• Exceptional written and oral communication skills.
• Moderate computer skills using Microsoft Office.
• Strong leadership and decisive decision-making abilities.
• Secondary language skills are an asset.

Responsibilities

• Lead and supervise the Visitor Experience team and volunteers to deliver exceptional visitor experiences.
• Plan and manage daily operations, guest experience, staff deployment and site presentation.
• Coordinate with central departments to drive visitation growth and site yield.
• Carry primary responsibility for Emergency Management functions as required.
• Guide staff in safety, quality assurance and incident response.

Skills

Customer service leadership

Team management

Communication skills

Multitasking

Decision making

Industry knowledge

Languages (secondary)

Office software

Education

Business and/or tourism management degree

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Phillip Island Nature Parks invites applications for an Experience Supervisor at Penguin Parade and Nobbies. You will lead the Visitor Experience team, manage daily operations, and ensure outstanding guest experiences across the Penguin Parade and Nobbies precincts.

The role requires coordinating on-site staff and volunteers, planning tours and learning experiences, maintaining site safety, and supporting annual business planning and reporting.