Visitor Centre Manager: Lead Service & Tourism Marketing

Mareeba Shire Tourism; Mareeba Shire; On-site; AUD 70,000 - 95,000; Full time

Job summary

Mareeba Shire Tourism is recruiting a Visitor Information Centre Manager to lead the Kuranda Visitor Information Centre, overseeing daily operations, staff and volunteers, and delivering high-quality visitor services. The role partners with the Executive Officer to support tourism marketing for Kuranda and the Mareeba Shire.

Ideal applicants will bring strong leadership, customer service excellence, and knowledge of local tourism, with experience in financial management and stakeholder relations

Qualifications

• Current Queensland C Class Driver's Licence.
• Experience delivering high-quality customer service.
• Strong leadership and experience managing volunteers.
• Excellent communication and relationship-building skills.
• Sound financial management and administration experience.
• Commitment to delivering exceptional customer service.
• Knowledge of local and regional tourism or ability to develop it quickly.
• Understanding of tourism marketing across digital platforms.

Responsibilities

• Oversee day-to-day operations of Kuranda Visitor Information Centre.
• Recruit, induct, roster, train and support volunteers.
• Ensure visitors receive friendly, accurate and efficient information and customer service.
• Build strong relationships with tourism operators, businesses, community organisations and other stakeholders.
• Assist with budgets, strategic planning, policies and procedures.
• Manage administrative duties including cash handling, reconciliation, accounts and correspondence.
• Coordinate familiarisation visits for staff and volunteers.
• Collect and report visitor statistics to support operational and strategic planning.
• Assist with destination marketing for Kuranda and Mareeba Shire, including digital and print marketing.
• Liaise with the regional Visitor Information Centre network.

Skills

Customer service

Volunteer management

Leadership

Communication skills

Financial management

Tourism knowledge

Digital marketing

Staff training

Job description

Mareeba Shire Tourism is recruiting a Visitor Information Centre Manager to lead the Kuranda Visitor Information Centre, overseeing daily operations, staff and volunteers, and delivering high-quality visitor services. The role partners with the Executive Officer to support tourism marketing for Kuranda and the Mareeba Shire.

Ideal applicants will bring strong leadership, customer service excellence, and knowledge of local tourism, with experience in financial management and stakeholder relations