Virtual Registered Nurse (Triage)
Amplar Health Group
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Benefits offered by this job
Job summary
Amplar Health is seeking an experienced Registered Nurse to join our Virtual Health team as a Triage Nurse. You will assess and triage callers, provide evidence-based advice, and determine next steps in care, all from a home-based setup.
The role requires an RN with strong clinical background, AHPRA registration, and the ability to work autonomously in a virtual environment. Training is provided, with flexible hours and weekend/night shifts.
Qualifications
- RN with 3+ years of full-time clinical experience within the last 5 years.
- Must hold current AHPRA registration without Notations.
- Experience in Emergency/triage, Paediatrics, or Acute Medical/Surgical is desired.
Responsibilities
- Assess and triage health concerns over the phone using clinical judgement.
- Advise on appropriate next steps and connect callers with healthcare services.
- Support a 24/7 virtual health service with independent work patterns.
Skills
Education
Tools
Job description
At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.
As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.
Following sustained growth across Amplar Health and our Nurse Triage services, we’re expanding our team and offering permanent opportunities for Registered Nurses to build their future in virtual healthcare.
Use your clinical expertise to make a meaningful difference to people across Australia, while enjoying greater work-life balance with the comfort of working from home.
As a Triage Nurse in our Virtual Health team, you’ll assess and triage a diverse range of health concerns over the phone, using your clinical judgement to identify risk, provide evidence-based health advice and determine the most appropriate next steps in care.
You’ll support a broad range of presentations, helping callers understand their options and connecting them with the most appropriate healthcare services when further assessment or treatment is required.
Hear from one of our amazing Triage Nurses, Annie, as she shares her experience and what makes this role so rewarding:https://www.youtube.com/watch?v=AKS1F7GvrpM
- Subsidised Private Health Insurance - Up to 35% off, plus discounts on Travel, Life and Pet Insurance
- Salary Packaging - On Motor Vehicles & Superannuation
- Paid Parental Leave - For eligible employees
- Health & Wellbeing Allowance - $200 to contribute towards extra-curricular activities such as gym memberships, sporting equipment, books & other activities
- Wellbeing Programs - Including Feel Good grants, wellbeing hub, Employee Assistance Program and online fitness classes
- Exclusive Discounts - Access to rewards across attractions, cinema, hotels and more
- Supportive Clinical Leadership - 24/7 leadership support in a KPI environment
- Career Growth Opportunities - Join a business investing in its people and expanding nationally
Permanent roles available supporting both part time (minimum 0.6 FTE) and full time hours
Work from anywhere in Australia, including regional and rural areas
Due to the nature of workload patterns and to align our staffing with consumer demand, our roster requires a mix of in‑hours and after‑hours shifts
This is a 24/7 service, so we have a range of available shift times on offer, including split‑shifts. We are looking for candidates who can commit to one Friday shift per fortnight.
You will work on a two-week roster that will remain fixed for the first 6 months of your employment.
We are committed to supporting a healthy work-life balance. In line with Medibank and Amplar Health policy, your combined hours across all employers must not exceed 40 hours per week.
Comprehensive, full‑time paid virtual training will commence on your first day of employment and will be delivered during business hours (AEDT).
Please note: Full availability for training is required to ensure a smooth onboarding and training experience.
Private home office with a closable door
Fast and Reliable internet: minimum 50 Mbps download / 20 Mbps upload
This role requires an NBN fibre or Cable connection, we are not able to support wireless internet or mobile connections in this role.
Ability to multitask listening, typing, and navigating online resources
Full technology suite provided (including computer, monitors, keyboard, mouse, headset, ethernet cable)
You're a compassionate communicator with a strong clinical background and a drive to deliver exceptional service. You thrive in a virtual environment and are confident working independently.
Registered Nurse (Division 1) with a minimum of 3 years full-time clinical experience within the last 5 years (equivalent to 5100 hours total). Please ensure that youprovide a CV that clearly demonstrates your area of expertise and specialisation (units/wards worked in), employment dates, and FTE, so that we can determine whether you meet those minimum requirements
Current AHPRA registration with no notations
Experience in A&E and Triage, as well as Paediatrics, Community Care, or Acute Medical/Surgical. Please note: Aged Care experience is not sufficient for this role.
Strong assessment skills and ability to work autonomously
Comfortable using computers, digital systems and multitasking in a fast‑paced environment
Availability for weekend and night shifts
Experience in virtual communication (video/audio conferencing, chat)
Previous call centre or customer service experience
Corporate or multidisciplinary team experience
Commitment to ongoing professional development
Learn more about our Virtual Health services following the linkVirtual health - Amplar Health
Learn more about Amplar Health at https://amplarhealth.com.au
At Amplar Health, you'll be part of a team that's transforming healthcare while building a career with purpose. Whether you're delivering care directly or supporting better health outcomes behind the scenes, you'll be empowered to grow, make an impact and help shape the future of healthcare.
To learn more about what's in it for you, visit: https://careers.medibank.com.au/the-medibank-experience
We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self— because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
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