Virtual Registered Nurse (Triage)

Medibank Private Limited; Victoria; Hybrid; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Subsidised Private Health Insurance

Salary Packaging

Paid Parental Leave

Health & Wellbeing Allowance

Wellbeing Programs

Exclusive Discounts

Supportive Clinical Leadership

Career Growth Opportunities

Job summary

Amplar Health, part of the Medibank Group, is expanding its team with permanent Virtual Triage Nurse roles across Australia. You will assess and triage a wide range of health concerns by phone, applying clinical judgement to advise and direct care pathways.

We seek a Registered Nurse (Division 1) with at least 3 years of full-time clinical experience and current AHPRA registration. Remote, flexible shifts include weekends and nights; full training is provided.

Qualifications

• Registered Nurse (Division 1) with a minimum of 3 years full-time clinical experience within the last 5 years (equivalent to 5100 hours total).
• Current AHPRA registration with no notations.
• Experience in A&E and Triage, Paediatrics, Community Care, or Acute Medical/Surgical.
• Strong assessment skills and ability to work autonomously.
• Comfortable using computers, digital systems and multitasking in a fast-paced environment.
• Availability for weekend and night shifts.
• Experience in virtual communication (video/audio conferencing, chat).
• Previous call centre or customer service experience.
• Commitment to ongoing professional development.

Responsibilities

• Assess and triage a diverse range of health concerns over the phone using clinical judgement to identify risk and provide health advice.
• Determine appropriate next steps in care and connect callers with the right healthcare services when further assessment is required.
• Work in a virtual environment with emphasis on patient-centred care.

Skills

Clinical assessment

Autonomous work

Communication

Virtual care

Education

RN Registration (Division 1)

Tools

Electronic health records

Digital systems

Job description

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VIC, AU NSW, AU SA, AU NT, AU TAS, AU WA, AU QLD, AU ACT, AU

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

Ready to take your nursing career in an exciting new direction?

Following sustained growth across Amplar Health and our Nurse Triage services, we’re expanding our team and offering permanent opportunities for Registered Nurses to build their future in virtual healthcare.Use your clinical expertise to make a meaningful difference to people across Australia, while enjoying greater work-life balance with the comfort of working from home.

What does a Virtual Triage Nurse do?

As a Triage Nurse in our Virtual Health team, you’llassess and triage a diverse range of health concerns over the phone, using your clinical judgement to identify risk, provide evidence-based health advice and determine the most appropriate next steps in care.You’ll support a broad range of presentations, helping callers understand their options and connecting them with the most appropriate healthcare services when further assessment or treatment is required.

As a permanent member of staff, you will have access to a wide range of benefits that include:

Subsidised Private Health Insurance - Up to 35% off, plus discounts on Travel, Life and Pet Insurance

Salary Packaging– On Motor Vehicles & Superannuation

Paid Parental Leave - For eligible employees

Health & Wellbeing Allowance – $200 to contribute towards extra-curricular activities such asgym memberships, sporting equipment, books & other activities

Wellbeing Programs - Including Feel Good grants, wellbeing hub, Employee Assistance Program and online fitness classes

Exclusive Discounts - Access to rewards across attractions, cinema, hotels and more

Supportive Clinical Leadership – 24/7 leadership support in a KPI environment

Career Growth Opportunities - Join a business investing in its people and expanding nationally

Hours and FTE Requirements

Permanent roles available supporting both part time (minimum 0.6 FTE) and full time hours

Work from anywhere in Australia, including regional and rural areas

Due to the nature of workload patterns and to align our staffing with consumer demand, our roster requires a mix of in-hours and after-hours shifts

This is a 24/7 service, so we have a range of available shift times on offer, including split-shifts. We are looking for candidates who can commit to one Friday shift per fortnight.

You will work on a two-week roster that will remain fixed for the first 6 months of your employment.

We are committed to supporting a healthy work-life balance. In line with Medibank and Amplar Health policy, your combined hours across all employers must not exceed 40 hours per week.

Training & Start Dates

Comprehensive, full-time paid virtual training will commence on your first day of employment and will be delivered during business hours (AEDT).

Please note: Full availability for training is required to ensure a smooth onboarding and training experience.

Commencement in Decemberor January

Work-from-Home Setup

Private home office with a closable door

Fast and Reliable internet: minimum 50 Mbps download / 20 Mbps upload

This role requires an NBN fibre or Cable connection, we are not able to support wireless internet or mobile connections in this role.

Ability to multitask listening, typing, and navigating online resources

Full technology suite provided (including computer, monitors, keyboard, mouse, headset, ethernet cable)

About You

You’re a compassionate communicator with a strong clinical background and a drive to deliver exceptional service. You thrive in a virtual environment and are confident working independently.

Registered Nurse (Division 1) with a minimum of 3 years full-time clinical experience within the last 5 years (equivalent to 5100 hours total). Please ensure that youprovide a CV that clearly demonstrates your area of expertise and specialisation (units/wards worked in), employment dates, and FTE, so that we can determine whether you meet those minimum requirements

Current AHPRA registration with no notations

Experience in A&E and Triage, as well as Paediatrics, Community Care, or Acute Medical/Surgical. Please note: Aged Care experience is not sufficient for this role.

Strong assessment skills and ability to work autonomously

Comfortable using computers, digital systems and multitasking in a fast-paced environment

Availability for weekend and night shifts

Experience in virtual communication (video/audio conferencing, chat)

Previous call centre or customer service experience

Corporate or multidisciplinary team experience

Commitment to ongoing professional development

Learn more about Amplar Health athttps://amplarhealth.com.au

Why work for Amplar Health

At Amplar Health, you'll be part of a team that's transforming healthcare while building a career with purpose. Whether you're delivering care directly or supporting better health outcomes behind the scenes, you'll be empowered to grow, make an impact and help shape the future of healthcare.

To learn more about what's in it for you, visit: https://careers.medibank.com.au/the-medibank-experience

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

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