Virtual Care Manager - Home Care

Healthcare Australia; Warragul; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid working

Birthday leave

Novated leasing

Job summary

Healthcare Australia (HCA) is seeking a capable Care Manager for Homecare My Way, based in Warragul and delivering services in a virtual capacity. You will manage client relationships, develop care plans, and ensure high-quality service delivery in line with funding.

You will collaborate with care teams, support onboarding and business development, and maintain compliant documentation while promoting exceptional client and workforce experience.

Qualifications

• Strong understanding of Aged Care and/or related health services.
• Experience in customer-focused environments with strong communication.

Responsibilities

• Develop care plans that support quality outcomes in line with funding.
• Manage client caseload and virtual service delivery.
• Ensure client documentation and case notes are up to date and compliant.
• Collaborate with teams on onboarding and related policies.

Skills

Aged Care knowledge

Customer service

Time management

Communication skills

Job description

Healthcare Australia (HCA)is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Company Description

Healthcare Australia (HCA)is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Job Description

Homecare My Way

is a premier provider of home care services and a new addition to HCA. As a fast paced, exciting offering we are committed to enriching the lives of seniors. Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.

Based in Warragul, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives. Managing a caseload of clients in a virtual capacity,you are responsible for ensuring that all service delivery and compliance reporting requirements are met. You will also work collaboratively with various teams to ensure that services delivered are of a high quality and offer an excellent client and workforce experience.

Key Responsibilities include:

• Develop care plans that support the delivery of quality outcomes for clients in line with their funding
• Actively promote Homecare My Way services to meet growth targetsli>Complete all funding and debt management activities
• Ensure all client documentation and case notes are up to date, complete and of a high standard
• Support the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Ways’ related policies and procedures

Let'stalk about you!

A successful candidate will demonstrate a strong understanding of Aged Care and/or other health and community services. You will bring experience fromworking in customer focused environments and have excellent time management and prioritisation skills, exceptionalcommunication skills, both written and verbal - imperative to working in this virtual role. You will be able to demonstrate a willingness to learn and adapt to changing environments/ markets. Candidates with a background in nursing (EN or RN) are highly desirable.

With HCA you’ll be rewarded with:

• Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing and more! Available with Smart group
• Be part of a well-respected Australian based organisation of more than 3,000 employees!

At HCA we are committed to embracing diversity and committed to providing a safe working environment.

Veterans are encouraged to apply.