Virtual Assistant

MSL; City of Monash; Remote; AUD 21,000 - 38,000; Full time

Benefits offered by this job

Work from home

Australian client exposure

Training provided

Job summary

MSL is seeking a Virtual Assistant to represent a medical client in Australia. You will be the first point of contact for patients, handling appointment scheduling, updating accounts, and supporting day-to-day operations for specific doctors.

This role requires residing in Sri Lanka, with high English proficiency, and the ability to work Australian-standard hours. You will be trained on new software and supported with all necessary hardware and tools.

Qualifications

• Excellent English verbal and written communication.
• Resident of Sri Lanka with eligibility to work.
• Comfort with Australian Standard Hours.

Responsibilities

• Answer calls from patients, schedule appointments, and handle inquiries.
• Maintain accurate patient records and accounts.
• Notify providers of arrivals and send reminders for appointments.
• Respond to emails and faxes, forwarding inquiries to doctors.

Skills

English fluency

Communication

Punctuality

Adaptability

Tech-savviness

Job description

We’re looking for a Virtual Assistant to represent one of our esteemed medical clients in Australia. In this role, you’ll be the friendly and professional first point of contact for patients, ensuring seamless appointment scheduling, accurate account updates, and smooth day-to-day operations for specific doctors.

You must be a resident of Sri Lanka to be eligible for this role.

Requirements

• Be the Voice of Care: Take calls from patients, schedule appointments, and assist with inquiries.
• Keep Things Running Smoothly: Manage doctors' booking schedules and maintain accurate patient records and accounts.
• Ensure Timeliness: Notify providers of patient arrivals, monitor schedules, and send reminders for missed or overdue appointments.
• Handle Communication: Respond to emails and faxes, and forward inquiries to the relevant doctors or departments.
• Support Clinical Operations: Check referral and pathology portals to attach reports to patient records.
• Perfect the Details: Proofread letters for grammar, spelling, and address accuracy.
• Safeguard Privacy: Uphold patient confidentiality, ensuring all medical, personal, and financial information is protected.
• Maintain Accuracy: Update patient accounts, process payments, and manage third-party claims if required.

What We’re Looking For:

• Location: You must reside in Sri Lanka.
• Language Proficiency: High fluency in English (both spoken and written).
• Tech Savvy: Quick to learn new software (client-provided training available).
• Punctuality: Extremely reliable and deadline-focused.
• Adaptability: Comfortable working during Australian Standard Hours.

Attention to Detail: A stickler for accuracy and organization

• International Experience: Work directly with an overseas client and gain valuable exposure to the healthcare industry in Australia.
  
• Career Growth: Opportunities to expand your role within the practice.
  
• Supportive Setup: All the hardware you need to excel in your role will be provided.