Veterinary Client Care Specialist

Socket.dev; Springwood; On-site; AUD 21,000 - 23,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Paid Holidays

Disability Insurance

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personalpets

Job summary

Veterinary Innovative Partners (VIP) is seeking a friendly Client Service Representative to join our on-site team in Springwood, NSW. You will be the first point of contact for clients, greet patients, schedule appointments, handle check-ins, and process payments while delivering compassionate service.

Ideal candidates have excellent communication, multitasking ability, and a good grasp of veterinary workflows. Experience with practice software and Microsoft Office is a plus.

Qualifications

• Excellent interpersonal and customer service skills with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Team collaboration

Tools

Practice management software

Microsoft Office

Job description

Veterinary Innovative Partners (VIP) is seeking a friendly Client Service Representative to join our on-site team in Springwood, NSW. You will be the first point of contact for clients, greet patients, schedule appointments, handle check-ins, and process payments while delivering compassionate service.

Ideal candidates have excellent communication, multitasking ability, and a good grasp of veterinary workflows. Experience with practice software and Microsoft Office is a plus.