Veterans Services & Frontline Support Officer

Australian Department of Veterans' Affairs; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Australian Department of Veterans' Affairs – Open Arms in Sydney seeks a Practice Officer to deliver exceptional front desk and telephony customer service, assist regional clinical staff, and help manage day-to-day office operations across service streams.

You will handle data entry, referrals, group programs logistics, and induction training for new staff, with an eye for detail in complex administrative workflows and compliance with APS policies.

Qualifications

• Front desk and reception experience.
• Experience handling client enquiries and referrals.
• Strong data entry and records management skills.

Responsabilités

• Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
• Provide first escalation point for clients, contracted health providers and external stakeholder queries.
• Coordinate the administrative requirements for client referrals to both internal and external providers. This includes managing data, correspondence and client information between internal and external referral platforms and client management systems.
• Coordinate the administrative requirements for group programs and mental health literacy workshops.
• Provide assistance with administrative induction and training of new employees and contracted health providers.
• Undertake financial management activities including drafting procurement documentation, processing invoices, reconciling payments and tracking financial expenditure.
• Provide office management support for centre and regional satellite property resources, assets, IT and travel requirements.
• Support the Assistant Practice Manager in reporting quality assurance, compliance, audits, reports and operational data.
• Build rapport and maintain key stakeholder relationships.
• Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.

Connaissances

Front desk customer service

Telephone support

Data entry

Administrative support

Stakeholder liaison

Description du poste

Australian Department of Veterans' Affairs – Open Arms in Sydney seeks a Practice Officer to deliver exceptional front desk and telephony customer service, assist regional clinical staff, and help manage day-to-day office operations across service streams.

You will handle data entry, referrals, group programs logistics, and induction training for new staff, with an eye for detail in complex administrative workflows and compliance with APS policies.