Frontline Veterans Services Officer

Australian Department of Veterans' Affairs; Sydney; On-site; AUD 86,000 - 91,000; Full time

Benefits offered by this job

VetPaths program

Job summary

Open Arms – Veterans & Families Counselling in Sydney is seeking a Practice Officer to deliver exceptional front desk and telephony customer service to veterans and families. You will provide office and administrative support to regional clinical staff, ensuring smooth service delivery and accurate data handling.

The role involves coordinating referrals, handling client information, and contributing to program delivery across multiple service streams.

Responsibilities

• Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
• Provide first escalation point for clients, contracted health providers and external stakeholder queries.
• Coordinate the administrative requirements for client referrals to both internal and external providers. This includes managing data, correspondence and client information between internal and external referral platforms and client management systems.
• Coordinate the administrative requirements for group programs and mental health literacy workshops.
• Provide assistance with administrative induction and training of new employees and contracted health providers.
• Undertake financial management activities including drafting procurement documentation, processing invoices, reconciling payments and tracking financial expenditure.
• Provide office management support for centre and regional satellite property resources, assets, IT and travel requirements.
• Support the Assistant Practice Manager in reporting quality assurance, compliance, audits, reports and operational data.
• Build rapport and maintain key stakeholder relationships.
• Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.

Job description

Open Arms – Veterans & Families Counselling in Sydney is seeking a Practice Officer to deliver exceptional front desk and telephony customer service to veterans and families. You will provide office and administrative support to regional clinical staff, ensuring smooth service delivery and accurate data handling.

The role involves coordinating referrals, handling client information, and contributing to program delivery across multiple service streams.