Vet Tech Ops & Onboarding Specialist - Sydney

Hatch

Sydney

Hybrid

AUD 120,000 - 160,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary + meaningful equity

Hybrid work (3 days in Sydney)

MacBook Pro & top setup

Team retreats

Office dogs

Coffee machine, snacks & fruit

Parental leave policy

5 weeks annual leave

Job summary

Fetch is hiring a qualified veterinary surgeon to support onboarding by reviewing pre-existing assessments and clinical histories, ensuring accurate decisions for plan coverage. You will engage with vets and pet parents via live chat, with opportunities to leverage AI tools to streamline tasks and improve outcomes.

The role is permanent, based in Sydney with a hybrid 3–4 days in-office, and involves collaborating across onboarding, claims, comms and product teams in a fast-growing startup

Qualifications

Be a qualified vet with strong clinical reasoning.
Experience reviewing complex cases and making balanced decisions on complaints & cancellations.
Willing to learn how to use tools such as Slack, Notion and Intercom.
Be comfortable working to productivity & quality targets.

Responsibilities

Assisting with onboarding and pre-existing checks.
Engaging with customers to explain decisions and support reviews.
Reviewing clinical histories to assess impact on plan cover.
Collaborating with claims, coms and product to improve customer outcomes.

Skills

Clinical reasoning

Customer service

Communication

Onboarding experience

Phone/live-chat support

AI tooling familiarity

Education

Veterinary degree / DVM

Tools

Slack

Notion

Intercom

Job description

The role is permanent, based in Sydney with a hybrid 3–4 days in-office, and involves collaborating across onboarding, claims, comms and product teams in a fast-growing startup

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