Vet Tech Operations Associate – Hybrid Sydney + Equity

VetMe; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work (3 days in office)

MacBook Pro setup

Team retreats

Office dogs

Snacks and drinks

Parental leave

5 weeks annual leave

Job summary

Fetch is seeking a qualified veterinary surgeon in Sydney to support onboarding by reviewing clinical histories and ensuring accurate plan coverage. This permanent, full-time role sits in our Onboarding team and collaborates closely with claims, comms, product, and founders.

You will interact with vets and pet parents via live chat and phone, explain decisions, and help improve customer outcomes using AI-driven tools. Hybrid work with 3 days in-office in Sydney.

Qualifications

• Be a qualified vet with strong clinical reasoning.
• Experience reviewing complex cases and making balanced decisions on complaints & cancellations.
• Willing to learn how to use tools such as Slack, Notion and Intercom.
• Comfortable speaking to customers on phone, email and live-chat.

Responsibilities

• Assist onboarding through completing pre-existing checks and review clinical histories to look for issues affecting plan cover.
• Engage directly with vets and pet parents, explaining decisions and supporting reviews.
• Work with Claims and Comms teams to elevate customer experience and raise bugs/feature requests.
• Use Agent Portal to review wait period videos and screen pets for conditions.

Skills

Clinical reasoning

Customer service

Communication

Learning new tools

Education

Qualified veterinary surgeon

Tools

Slack

Notion

Intercom

Job description

Fetch is seeking a qualified veterinary surgeon in Sydney to support onboarding by reviewing clinical histories and ensuring accurate plan coverage. This permanent, full-time role sits in our Onboarding team and collaborates closely with claims, comms, product, and founders.

You will interact with vets and pet parents via live chat and phone, explain decisions, and help improve customer outcomes using AI-driven tools. Hybrid work with 3 days in-office in Sydney.