Vet Client Care Specialist

Veterinary Specialist Services Pty Ltd.; Jindalee; A distancia; AUD 24.000 - 30.000; A tiempo parcial

Descripción de la vacante

Veterinary Specialist Services Jindalee is seeking a friendly, organised Client Care Officer for a part-time, 12-month role. You will be the first point of contact for clients and referring practices, ensuring a welcoming experience and smooth hospital operations.

You will work with veterinary specialists, nurses and the wider team to coordinate appointments, maintain records, handle inquiries and support client care in a busy, multidisciplinary hospital.

Formación

• Experience in customer service, reception or administration.
• Excellent written and verbal communication skills.
• Strong organisational skills with attention to detail.
• Confident with computer systems and data entry.
• Ability to manage competing priorities in a busy environment.
• Calm, compassionate and professional approach to client care.
• Confident handling payments and sensitive conversations.
• Experience in a veterinary, medical or healthcare setting.
• Understanding of veterinary terminology and hospital processes.
• Experience in a fast-paced reception or client service role.

Responsabilidades

• Welcoming clients and patients to the hospital.
• Managing incoming telephone calls, emails and client enquiries.
• Coordinating specialist consultations, procedures and follow-up appointments.
• Maintaining accurate client and patient records.
• Processing payments and assisting with consent forms, accounts and insurance documents.
• Communicating with referring veterinary practices.
• Supporting clients with compassion during stressful or emotional situations.
• Working closely with clinical teams to support patient and client flow.
• Assisting with general reception and administration duties.

Conocimientos

Customer service

Communication skills

Organisational skills

Data entry

Prioritisation

Compassionate client care

Payment handling

Veterinary terminology

Healthcare experience

Reception experience

Descripción del empleo

Veterinary Specialist Services Jindalee is seeking a friendly, organised Client Care Officer for a part-time, 12-month role. You will be the first point of contact for clients and referring practices, ensuring a welcoming experience and smooth hospital operations.

You will work with veterinary specialists, nurses and the wider team to coordinate appointments, maintain records, handle inquiries and support client care in a busy, multidisciplinary hospital.