Part Time Client Care Officer Jindalee

Veterinary Specialist Services Pty Ltd.; Jindalee; Sur place; AUD 24 000 - 30 000; Temps partiel

Résumé du poste

Veterinary Specialist Services Jindalee is seeking a friendly, organised Client Care Officer for a part-time, 12-month role. You will be the first point of contact for clients and referring practices, ensuring a welcoming experience and smooth hospital operations.

You will work with veterinary specialists, nurses and the wider team to coordinate appointments, maintain records, handle inquiries and support client care in a busy, multidisciplinary hospital.

Qualifications

• Experience in customer service, reception or administration.
• Excellent written and verbal communication skills.
• Strong organisational skills with attention to detail.
• Confident with computer systems and data entry.
• Ability to manage competing priorities in a busy environment.
• Calm, compassionate and professional approach to client care.
• Confident handling payments and sensitive conversations.
• Experience in a veterinary, medical or healthcare setting.
• Understanding of veterinary terminology and hospital processes.
• Experience in a fast-paced reception or client service role.

Responsabilités

• Welcoming clients and patients to the hospital.
• Managing incoming telephone calls, emails and client enquiries.
• Coordinating specialist consultations, procedures and follow-up appointments.
• Maintaining accurate client and patient records.
• Processing payments and assisting with consent forms, accounts and insurance documents.
• Communicating with referring veterinary practices.
• Supporting clients with compassion during stressful or emotional situations.
• Working closely with clinical teams to support patient and client flow.
• Assisting with general reception and administration duties.

Connaissances

Customer service

Communication skills

Organisational skills

Data entry

Prioritisation

Compassionate client care

Payment handling

Veterinary terminology

Healthcare experience

Reception experience

Description du poste

Veterinary Specialist Services is an established Small Animal referral practice in South East Queensland. We have hospitals at Carrara, Jindalee, and Underwood. We are striving to create an environment where people can do their best work. Our teams are very passionate about delivering patient care and support each other to do it. We have a very diverse skill set and can offer just about all specialities, diagnostic modalities, and therapies across our practice group. We have residency training programs for vets, in house training programs for nurses and internships where many of our interns have progressed to become registered Specialists. We are involved in the industry with wide participation in professional groups, universities, continuing education courses and we run our own annual conference.

Job Description

We are looking for a friendly, organised and compassionate Client Care Officer to join our team at Veterinary Specialist Services Jindalee in a part time capacity for 12 months.

As one of the first points of contact for our clients and referring veterinary practices, you will play an important role in creating a welcoming and supportive experience.

You will work closely with our veterinary specialists, nurses and wider hospital team to ensure appointments, communication and daily hospital operations run smoothly.

Some of your responsibilities will include:

• Welcoming clients and patients to the hospital
• Managing incoming telephone calls, emails and client enquiries
• Coordinating specialist consultations, procedures and follow-up appointments
• Maintaining accurate client and patient records
• Processing payments and assisting with consent forms, accounts and insurance documentation
• Communicating with referring veterinary practices
• Supporting clients with compassion during stressful or emotional situations
• Working closely with our clinical teams to support patient and client flow throughout the hospital
• Assisting with general reception and administrative duties

Why You’ll Love It Here

Make a Meaningful Difference

Support pets and their families during some of their most important and challenging moments.

Work alongside a collaborative group of specialists, veterinarians, nurses and fellow client care professionals.

Opportunities to Learn

Develop your knowledge and skills within a busy, multidisciplinary specialist hospital.

A Varied and Rewarding Role

No two days are the same, with opportunities to assist clients, referring veterinarians and clinical teams across a wide range of specialist services.

Desired Skills and Experience

What We’re Looking For

• Previous experience in customer service, reception or administration
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Confidence using computer systems and completing accurate data entry
• The ability to manage competing priorities in a busy environment
• A calm, compassionate and professional approach to client care
• Confidence handling payments and sensitive conversations
• Previous experience in a veterinary, medical or healthcare environment
• An understanding of veterinary terminology and hospital processes
• Experience working in a fast-paced reception or client service role

You’re the kind of person who:

• Genuinely enjoys helping people and creating a positive client experience
• Remains calm, kind and professional during difficult or emotional situations
• Communicates clearly and confidently with clients and colleagues
• Takes initiative and looks for ways to support the wider team
• Has a positive, can-do attitude and is willing to help wherever needed
• Values teamwork and contributes to a supportive workplace culture
• Is adaptable, reliable and comfortable working in a busy environment