Venue Systems Support Officer

Stadiums Queensland; Brisbane; On-site; AUD 75,000 - 95,000; Full time

Job summary

Stadiums Queensland is seeking a Venue Systems Support Officer to provide system administration and operational support for venue-based systems including CCTV, access control, building management, IPTV, timing, results and event production.

You will work with the Venue Systems Lead to diagnose faults, support documentation, training staff, and contribute to ongoing system enhancements across SQ venues. Excellent communication in plain English and the ability to work under pressure are essential.

Qualifications

• Minimum 2 years' experience in IT support or facilities management.
• Strong customer service and communication skills in plain English.
• Proven ability to document solutions and procedures clearly.

Responsibilities

• Provide day-to-day admin and operational support for venue systems.
• Diagnose faults and coordinate remedial actions with internal and external teams.
• Maintain documentation, user guides, and change records.
• Deliver staff training on system operations and new features.
• Support lifecycle maintenance, updates, and security patching.

Skills

IT support

Facilities management

Customer service

Troubleshooting

Documentation

Staff training

Communication

Independence

Tools

Ticketing system

Documentation tools

Remote support

Job description

The Venue Systems Support Officer is required to provide system administration and operational support services for SQ’s venue-based operational and facility management systems (including timing and scoring, production room, building management, CCTV, access control and other venue operational systems). This includes support for business process and system analysis, as well as support for system operational and implementation activities.

Key Tasks

Working with the Venue Systems Lead, provide high quality, customer-focussed, day-to-day administrative and operational support services to key venue systems such as CCTV, electronic access control, building management, IPTV, timing, results and event production systems

Liaise with internal clients, technical support staff and external service providers as required to diagnose faults, initiate remedial actions and resolve problems both in-person and remotely

Ensure technical support requests are actioned in a timely, efficient, customer-focussed manner and logged in SQ’s ticketing system.

Develop and update documentation relevant to SQ venue systems including, change requests, user guides, procedures, diagrams and configuration documents.

In conjunction with venue stakeholders, ensure an effective maintenance / lifecycle replacement program is established and delivered including hardware / software updates and replacements, preventative maintenance servicing and security patching.

Provide in-person and online training to staff as required associated with system operations, system changes and new functionality.

Contribute to the ongoing strategic development, implementation and maintenance of venue systems across SQ venues.

Promote a culture of continuous improvement and contribute to the ongoing upkeep and enhancement of SQ’s venue systems in line with changes in the industry

Relevant practical experience with a minimum 2 years in an IT support role or

Relevant practical experience with a minimum 2 years in a facilities management role

Strong customer service and communication skills with the ability to explain complex issues in simple, everyday English

Excellent troubleshooting skills including the ability to engage relevant stakeholders, assess impact, and work with team members as required to implement fixes and solutions

Demonstrated ability to work in high-pressure environments and prioritise workload and outcomes effectively

Proven ability to effectively document solutions, processes, procedures and configuration using a variety of tools

Ability to deliver effective staff training, and develop supporting documentation / tools

Highly motivated with an ability to work independently

At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you required any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.

Applications Close Monday, 2 November 2026

About the venue

Stadiums Queensland is a statutory body which manages, develops, operates and promotes the use of the State's major sport, entertainment and recreation facilities. Stadiums Queensland owns nine venues across its diverse portfolio throughout Queensland. Our workplace offers challenging and exciting career opportunities across some of the best entertainment facilities in the world.

Top five reasons for wanting to join the SQ Team…

• Innovative & Fun – with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and also provide local communities with an awesome customer‑centric experience.
• Achievement & Challenge – if you thrive on challenge and recognition, SQ may be perfect for you. This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.
• Learning and Development – SQ wants to develop future leaders and specialists in their fields. SQ offers exciting career opportunities at some of the best facilities in the world.
• Teamwork – we are supportive, enthusiastic, and passionate – One team, One dream, One SQ enabling us to deliver world-class experiences and celebrate the successes
• World Class Venues – If you have ever attended one of our venues, you’ll already know, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.

With some of the most entertaining products and services on offer, it is no wonder people want to join the Stadiums Queensland team!