Venue Operations & Guest Experience Lead

The Star Ent Group; Sydney; Hybrid; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Complimentary meals

Uniform provided

Parking discounts

Restaurant discounts

Career development

Diversity & inclusion

Job summary

The Star Sydney, part of The Star Entertainment Group, invites applications for an Assistant Manager to lead a venue team and oversee daily operations. Reporting to the Venue Manager, you will drive service quality, rostering, and performance while maintaining safety and integrity across a high-volume environment.

You will contribute to guest satisfaction, manage staff training, and ensure compliance with RSA requirements, with a focus on delivering an exceptional dining and entertainment

Qualifications

• Management experience in a large busy environment with knowledge of food & beverages.
• Experience planning and resourcing people and products, and controlling labour costs.
• Exceptional guest service skills with proactive attitude and clear communication.
• Current RSA Statement of Attainment.
• Flexible availability for a 7-day roster.

Responsibilities

• Assist Venue Manager to lead and support achievement of financial and operational targets.
• Oversee rostering, SOPs, training and performance management.
• Assist with development, implementation and evaluation of service standards and SOPs.
• Ensure compliance with Responsible Service of Alcohol and Liquor Act provisions.
• Assist in recruitment, training and development of employees.

Skills

Management

Staff planning

Guest service

RSA

Flexible hours

Job description

The Star Sydney, part of The Star Entertainment Group, invites applications for an Assistant Manager to lead a venue team and oversee daily operations. Reporting to the Venue Manager, you will drive service quality, rostering, and performance while maintaining safety and integrity across a high-volume environment.

You will contribute to guest satisfaction, manage staff training, and ensure compliance with RSA requirements, with a focus on delivering an exceptional dining and entertainment