Venue Manager - Third Wave BBQ Brisbane / Fortitude Valley

Optura; Brisbane; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Pre-opening training

Management support

Employee discounts

Job summary

Third Wave BBQ Brisbane is opening a brand-new venue in Fortitude Valley. As Venue Manager you’ll hire on the floor and behind the bar, set the standards, and run the room from the floor from day one. You’ll work with owners and an established operations team to build a high-volume, guest-focused operation.

Experience leading licensed venues of 100+ seats, RSA and RMLV are required, with OpenTable/TapTouch familiarity a bonus. Strong rostering and stock control are essential.

Qualifications

• Experience managing a high-volume licensed venue (100+ seats).
• RSA required and current RMLV certificate and Approved Manager status, or ability to obtain before opening.
• OpenTable experience is a bonus and can help with bookings.
• Opening a new venue requires strong leadership and pre-opening discipline.

Responsibilities

• Hire and train staff before opening.
• Lead service and uphold standards during all shifts.
• Coordinate with Head Chef to run kitchen and floor as one.
• Manage bookings, events, guest feedback and service recovery.
• Roster to bookings and monitor guest reviews, spend per head and staff costs.
• Maintain stock ordering, wastage control, and compliance with RSA, liquor licensing, food safety and WHS.

Skills

High-volume venue

Roster management

Stock control

Communication

RSA

Education

RMLV certificate

Approved Manager status

Tools

TapTouch

OpenTable

Job description

Venue Manager - Third Wave BBQ Brisbane / Fortitude Valley

Third Wave BBQ Brisbane | www.thirdwavebbq.com.au | Fortitude Valley

Open a new venue. Run it from the floor.

Third Wave BBQ’s first Brisbane restaurant has 130-140 seats, including a 44-seat courtyard, and a full bar. There’s no front-of-house team yet. You’ll hire the people on the floor and behind the bar, and the habits they keep will be the ones you set in the first month.

The food is American BBQ and burgers, with meat smoked low and slow on site. We’ve been at it in Melbourne since 2010. On social, the brand has nearly 5 million followers and up to 200 million views a month. Our Surfers Paradise venue on the Gold Coast opened in October. Brisbane is next.

Venue Manager | New Venue. Big BBQ. Brisbane.

Third Wave BBQ Brisbane | www.thirdwavebbq.com.au | Fortitude Valley

$100,000 - $120,000 + super | Full-time | Start December, doors open mid-January

Open a new venue. Run it from the floor.

Third Wave BBQ’s first Brisbane restaurant has 130-140 seats, including a 44-seat courtyard, and a full bar. There’s no front-of-house team yet. You’ll hire the people on the floor and behind the bar, and the habits they keep will be the ones you set in the first month.

The food is American BBQ and burgers, with meat smoked low and slow on site. We’ve been at it in Melbourne since 2010. On social, the brand has nearly 5 million followers and up to 200 million views a month. Our Surfers Paradise venue on the Gold Coast opened in October. Brisbane is next.

Why join Third Wave?

• $100,000 - $120,000 + super. Above market, on purpose. We pay more because we want the best.
• Not on your own. You get pre-opening training and hands-on support from an experienced operations team. The systems are in place: TapTouch POS, OpenTable bookings, a loyalty program, weekly front-of-house and bar audits, and live sales and labour numbers.
• You run the room, not the marketing. Brand marketing is the group’s job, and bookings and HR have group support too.
• Work directly with owners and management. The venue is company-owned, and decisions actually get made.
• Grow with us. We had one restaurant at the start of 2024. Today there are seven across three states, and the owners plan 30 to 50 venues over the next three years. As Queensland grows, the manager who gets Brisbane firing is the first person we’ll look to for area manager and operations roles.
• Generous friends and family discounts.
• Discuss a roster that works. Nights and weekends are part of the role, but we’re open to talking about shift flexibility.

What you’ll do

• Hiring is the job. The people you choose decide how this venue runs, and you’ll train them before we open.
• Lead service and hold the standard on a quiet Tuesday as well as a big Saturday.
• Work with the Head Chef so the kitchen and the floor run as one.
• Run bookings, functions, guest feedback and service recovery.
• Roster to the bookings and move the numbers we watch: guest reviews, spend per head, bar sales, labour % and no-shows.
• Manage bar and front-of-house ordering and stock, and keep wastage down.
• Keep RSA, liquor licensing, food safety and WHS compliance tight.
• Run local events and build a base of regulars.

Who we’re looking for

This isn’t a first management job. You’ve managed a high-volume licensed venue of 100-plus seats, or you’re the senior assistant or duty manager already running the big shifts at one and ready for your own venue.

Our playbook is proven. Run it properly, and improve it where the evidence says something could work better. Managers who rebuild every system they inherit won’t enjoy it here.

You’ll also bring:

• Calm under pressure and straight-up communication, with high standards and no ego.
• Confidence with rosters, stock control, POS and booking systems. TapTouch or OpenTable experience is a bonus.
• A feel for a big night done well. Guests come for an occasion and expect a show.
• An RSA. You’ll also need a current RMLV (Responsible Management of Licensed Venues) certificate and Approved Manager status, or to get them before we open.
• Opening experience is a bonus. The teams you’ve built matter more.

The details

• Salary: $100,000 - $120,000 + super, depending on experience.
• Location: Fortitude Valley, Brisbane.
• Reporting to: Area Manager, then COO.
• Employment: Full-time, permanent.
• Start: December, for pre-opening hiring and training. Doors open mid-January.
• Work rights: full Australian work rights required.