Venue Manager

Crocs Playcentres; Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive remuneration

Rotating roster – every second weekend

Job summary

Croc’s Playcentre in Melbourne is seeking an experienced hospitality professional to manage all aspects of in-store operations, including running the Muffin Break Café, overseeing birthday parties and private functions, and ensuring the playground operates safely. You will lead a hands-on team, manage bookings and enquiries, and drive outstanding service in a high-volume environment.

Fixed rotating roster with every second weekend off, plus opportunities for career growth within a fast-growing

Qualifications

• Experience managing people in a high-volume hospitality environment.
• Ability to lead a team and ensure safety, quality and guest satisfaction.
• Strong organisational and multitasking skills with a hands-on approach.

Responsibilities

• Oversee in-store Muffin Break Café operations and day-to-day shop floor activity.
• Manage bookings and enquiries for parties and private functions.
• Coordinate birthday parties and private events while maintaining playground safety and standards.

Skills

People management

Customer service

Operational oversight

Education

First Aid Certificate

Working with Children’s Check

Tools

POS system experience

Job description

Founded in 2008 Croc’s Playcentre has fast become a well-known brand to many families across Australia. More than 500,000 people visit, and 12,000 birthday parties are celebrated in our venues each and every year.

We are seeking an experienced hospitality professional to manage all aspects of our in-store operation. This has the opportunity to move into a permanent role and potential for further opportunities within the south east suburbs of Melbourne.

The Opportunity:
You’ll be assisting manage all aspects of in-store operations on a full-time basis. In this hands-on diverse and busy role, you will operate our in-store Muffin Break Café, oversee a high volume of children’s birthday parties and private functions as well as ensure the safe operation of the playground. You’ll be responsible for managing bookings and enquiries as well as well as the day-to-day operation in line with our C.R.O.C.S standards. Cleanliness, Retail Experience, Operations, Customer Experience, Safety.

What you will need:

Demonstrated experience in managing people in addition to growing sales, managing costs and delivering outstanding service in a high-volume environment

Can do attitude with the ability to act autonomously, efficiently and resiliently

Passion for creating a supporting and motivating team culture.

Valid First Aid Certificate & Working with Children’s check

What we can provide you:

An opportunity for personal development & career growth in a fast-growing organisation

Attractive remuneration

Fixed rotating roster – every second weekend off, very minimal late nights.