Value Creation Lead (CEO Office)

ING; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

An additional Rest Day

IMPACT day for sustainability activity

Discounted ING Health Insurance

Job summary

ING Australia is seeking a Value Creation Lead (CEO Office) to translate executive decisions into delivery plans and align teams around outcomes. You’ll own delegated activities across the transformation and risk agenda, working with the Chief of Staff to support faster, better-informed decision making.

You will synthesize complex information into concise insights, prepare executive materials, and proactively manage risks and dependencies to accelerate delivery for exco priorities.

Qualifications

• Experience in strategy, management consulting, business management, transformation, program delivery or similar within financial services.
• Strong understanding of the Australian banking landscape, including customer, commercial, regulatory and risk considerations.
• Experience supporting complex programs involving technology, data, customer experience or business transformation.
• Exceptional stakeholder management and influencing skills, with the ability to deliver results through others.
• Advanced analytical and problem-solving capabilities with a talent for simplifying complexity.
• Outstanding written and verbal communication skills, including preparation of executive-level materials.
• Strong understanding of governance, risk management and decision-making frameworks.
• High levels of integrity, discretion and sound professional judgement.
• A proactive, delivery-focused mindset and a reputation for making things happen.

Responsibilities

• Translate executive decisions into clear delivery plans, milestones, ownership and measurable outcomes.
• Coordinate delivery across business, functional and transformation teams.
• Identify and resolve barriers to progress, managing dependencies and escalating risks where required.
• Conduct root cause analysis and develop practical recommendations to accelerate delivery.
• Synthesize complex information into clear, actionable insights and prepare executive briefings and decision papers for the CEO and EXCO.
• Coordinate executive forums, leadership events and governance activities.

Job description

The primary purpose of the Value Creation Lead role (CEO Office) is to support faster, better-informed decision making and effective execution of exco sponsored priorities across IBAL.

The transformation and risk agenda at ING Australia is exciting and challenging. Working closely with the Chief of Staff, you will own delegated activities and deliverables that translate executive decisions into clear delivery plans, aligning teams around outcomes.

What you will do

• Translate executive decisions into clear delivery plans, milestones, ownership and measurable outcomes. Connect short-term priorities to broader strategic agenda.
• Coordinate delivery across business, functional and transformation teams.
• Identify and resolve barriers to progress, managing dependencies and escalating risks where required. Conduct root cause analysis and develop practical recommendations to accelerate delivery.
• Synthesize complex information into clear, actionable insights Prepare high-quality executive briefings, presentations and decision papers for the CEO, EXCO and Chief of Staff.
• Anticipate emerging risks, opportunities and issues requiring leadership attention.
• Coordinate executive forums, leadership events and governance activities.

What we’re looking for

• Experience in strategy, management consulting, business management, transformation, program delivery or a similar role within financial services.
• Strong understanding of the Australian banking landscape, including customer, commercial, regulatory and risk considerations.
• Experience supporting complex programs involving technology, data, customer experience or business transformation.
• Exceptional stakeholder management and influencing skills, with the ability to deliver results through others.
• Advanced analytical and problem-solving capabilities with a talent for simplifying complexity.
• Outstanding written and verbal communication skills, including preparation of executive-level materials.
• Strong understanding of governance, risk management and decision-making frameworks.
• High levels of integrity, discretion and sound professional judgement.
• A proactive, delivery-focused mindset and a reputation for making things happen.

What’s in it for you?

• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity
• Discounted ING Health Insurance

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your alliesin helping you do your thingduring the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.