Vacancy and Engagement Coordinator

Karingal; Western Australia; On-site; AUD 88,000 - 98,000; Full time

Benefits offered by this job

Salary packaging – up to $15,900 tax‑f

Discounts – 450+ retailers

University Study Discount – Torrens

Wellbeing support – 24/7 EAP

Referral bonus

Job summary

genU is seeking a proactive Vacancy & Engagement Coordinator to connect people with disability to housing and support options across our services. You’ll manage vacancies across SIL, SDA and other housing options, guiding clients, families and stakeholders from first enquiry through move-in for a smooth, informed and positive experience.

You’ll bring a qualification in human services and experience in disability or aged care coordination, with strong NDIS knowledge and excellent communication.

Qualifications

• Qualification in human services or equivalent.
• Experience in administration or coordination within disability, aged care or community services.
• Strong knowledge of SIL, SDA and NDIS funding pathways.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proactive and solutions-focused approach.

Responsibilities

• Coordinate and manage SIL and SDA vacancies across genU’s accommodation portfolio.
• Build and maintain a strong pipeline of referrals through engagement with support coordinators, families and key stakeholders.
• Support clients and families from initial enquiry through to onboarding and move-in.
• Provide guidance on NDIS funding, including supporting applications and liaising with planners and stakeholders.
• Promote genU’s housing and service offerings through relationship management, events and community engagement.
• Work collaboratively with internal teams to ensure compatibility, safety and positive outcomes for residents.

Skills

Communication skills

Organisational skills

Stakeholder engagement

NDIS knowledge

Problem solving

Education

Certificate III in Human Services

Job description

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Location: Western Australia (Perth or regional, we're open to either)
Salary: $44.48 P/H - $47.97 P/H + Superannuation + NFP salary packaging benefits
Employment status: Full-time, permanent
Job number: 3674

Hey you!

We’re on the lookout for a proactive and people-focused Vacancy & Engagement Coordinator to help connect people with disability to the right housing and support options across our services.

In this role, you’ll be at the heart of our accommodation pathway, managing vacancies across Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and other housing options. From first enquiry through to move-in, you’ll guide clients, families, and stakeholders every step of the way, ensuring a smooth, informed and positive experience.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live the life they choose.

What you’ll do

As a Vacancy & Engagement Coordinator, you’ll:

• Coordinate and manage SIL and SDA vacancies across genU’s accommodation portfolio
• Build and maintain a strong pipeline of referrals through engagement with support coordinators, families and key stakeholders
• Support clients and families from initial enquiry through to onboarding and move-in
• Provide guidance on NDIS funding, including supporting applications and liaising with planners and stakeholders
• Promote genU’s housing and service offerings through relationship management, events and community engagement
• Work collaboratively with internal teams to ensure compatibility, safety and positive outcomes for residents

What you’ll bring

• Qualification in human services (e.g. Certificate III in Individual Support or similar)
• Experience in administration or coordination within disability, aged care or community services
• Strong knowledge of SIL, SDA and NDIS funding pathways
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• Confidence working with a range of stakeholders including clients, families and external partners
• A proactive and solutions-focused approach

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits
• Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount – enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
• Wellbeing support – 24/7 access to a holistic employee assistance program
• Referral bonus – bring great people with you and be rewarded

We are committed to ensuring an accessible recruitment experience. If you need adjustments or have accessibility requirements at any stage of the process, please contact our team at [e-mail] or03 5249 6119