Unified Communications Engineer - Mobile Specialist

CSIRO; Canberra; On-site; AUD 100,000 - 113,000; Full time

Benefits offered by this job

15.4% superannuation

Job summary

CSIRO is seeking a Unified Communications Mobile Specialist to manage, support and optimise CSIRO’s mobile telecommunications services. You will act as a key link between internal stakeholders and Telstra, overseeing mobile services and devices, procurement, billing and reporting, while driving automation and better ways of working.

You will support a diverse mobile fleet of around 2,500 devices and ~5,500 CSIRO staff, delivering reliable telecom services across smartphones, tablets, mobile

Qualifications

• Proven experience identifying and implementing cost-saving measures within a Unified Communications environment.
• Strong knowledge and practical experience with Mobile and Telephony Deployments.
• Ability to collaborate effectively with team members to support UC projects with competing priorities.
• Strong teamwork and collaboration skills across teams and industry colleagues.
• Excellent influence and communication skills, adapting presentations to the audience.

Responsibilities

• Manage the lifecycle of mobile services and devices from provisioning to retirement.
• Improve mobile self-service, automation, reporting and customer experience.
• Monitor expenditure, billing and service utilisation to identify cost-saving opportunities.
• Maintain strong mobile asset governance, data accuracy and compliance.
• Partner with Telstra and internal stakeholders to resolve issues and improve service delivery.

Skills

UC expertise

Mobile deployments

Cost savings

Stakeholder collaboration

Communication

Job description

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation .

Role highlights

• Manage and optimise a large, diverse mobile telecommunications fleet
• Drive automation, service improvements and smarter ways of working
• Work with a supportive, collaborative team plus 15.4% superannuation

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

As the Unified Communications Mobile Specialist, you’ll manage, support and optimise CSIRO’s mobile telecommunications services, acting as a key link between internal stakeholders and Telstra.

You’ll oversee mobile services and devices, procurement, billing and reporting, while driving automation, process improvements and better ways of working. Supporting a diverse mobile fleet of around 2,500 connected devices across smartphones, tablets, mobile broadband and IoT services, you’ll help deliver reliable telecommunications services to approximately 5,500 of our CSIRO staff.

High-level duties include:

• Manage the lifecycle of mobile services and devices, from provisioning and deployment through to retirement.
• Improve mobile self-service, automation, reporting and customer experience.
• Monitor expenditure, billing and service utilisation to identify cost-saving opportunities.
• Maintain strong mobile asset governance, data accuracy and compliance.
• Partner with Telstra and internal stakeholders to resolve issues and continuously improve service delivery.

Role particulars

Location and office arrangements: Black Mountain, Canberra ACT

Salary: AU$100,103 – AU$113,251 per annum, plus 15.4% superannuation

Tenure & work schedule: Indefinite

Reference: 104449

As the successful candidate, you will bring:

Essential Criteria

• Proven experience in identifying and implementing cost‑saving measures within a Unified Communications environment.
• Strong knowledge and practical experience with Mobile and Telephony Deployments.
• Ability to collaborate effectively with team members to support UC projects and initiatives with competing priorities.
• Strong teamwork and collaboration skills, including cooperation with other teams and industry colleagues to achieve organizational objectives.
• Excellent influence and communication skills, including adapting presentations and discussions to suit the audience and anticipating reactions.

Desirable

• Experience with Unified Communications Technologies such as webcasting, video conferencing, IP Telephony, Mobile Device and Applications Management

For full details about this role, and other criteria, please review the Position Description.

Not sure if you meet all the criteria? While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact [e-mail] and let us know how we can support you.

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO , offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO .

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Platinum Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility

This is a security assessed position, applications for this position are open to Australian Citizens only with the successful candidate being required to be able to obtain and maintain a security clearance at the Negative Vetting level 1.Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy .

Applications close

Tuesday 10th of November, 11pm AEDT