Facilities and Data Centre Operations - Technical Generalist

CSIRO; Canberra; Hybrid; AUD 76,000 - 97,000; Full time

Benefits offered by this job

Flexible working

Superannuation 15.4%

Job summary

CSIRO, Australia’s national science agency, invites applications for a Facilities and Data Centre Operations Technical Generalist. You will support national on-premises and colocation Data Centres, oversee operations, coordinate maintenance, manage vendors, and contribute to continuous service improvements.

You will administer DCIM systems, engage cross-functionally, and support lifecycle upgrades while working in a flexible mix of remote and on-site arrangements.

Qualifications

• Relevant certifications/diploma/bachelor's degree or equivalent in a Data Centre, Facilities or IT operations environment.
• Ability to follow standard operating procedures and assist with data centre installations and maintenance.
• Understanding of safety protocols and site procedures when working with staff and contractors.
• Proactive mindset to identify and implement practical efficiency improvements.
• Proficient with Microsoft 365, MS Teams, Confluence, and DCIM tools.
• Strong interpersonal and communication skills with a collaborative approach.
• Must hold and maintain a valid full Australian Drivers licence.

Responsibilities

• Actively manage day-to-day operations of CSIRO's on-premise and colocation Data Centres across Australia.
• Assist with installations, lifecycle upgrades and maintenance activities for critical Data Centre infrastructure.
• Engage with vendors and contractors to perform maintenance tasks safely and in line with guidelines.
• Complete allocated tasks to ensure timely execution of work packages and milestones.
• Monitor DCIM systems (EcoStruxure IT) to ensure performance, availability and capacity.
• Contribute to strategic planning and the development of Data Centre best practices.

Skills

Data centre ops

Vendor coordination

Electrical safety

DCIM knowledge

Education

Relevant degree/cert in Data Centre/Facilities/IT

Tools

Microsoft 365

MS Teams

Confluence

DCIM tools

Job description

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.

Role highlights

• Support critical Data Centre infrastructure powering CSIRO's national research
• Work with leading technologies across complex Data Centre environments
• Enjoy flexible working conditions plus 15.4% superannuation

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge. Visit CSIRO.au for more information.

The opportunity

As the Facilities and Data Centre Operations Technical Generalist, you’ll play a key role in supporting and managing CSIRO's national on-premises and colocation Data Centres.

You’ll oversee critical infrastructure, coordinate maintenance and lifecycle upgrades, manage contractors and vendors, and support the delivery of minor projects and continuous service improvements. You’ll also administer the Data Centre Infrastructure Management (DCIM) system, including Schneider Electric's EcoStruxure IT platform, while working collaboratively across teams to support CSIRO's national research infrastructure.

The role offers a mix of flexible remote and on-site work, with occasional interstate travel.

High-level duties include:

• Actively manage, monitor and support the day-to-day operations of CSIRO's on-premise and colocation Data Centres across Australia.
• Assist with the implementation of installations, lifecycle upgrades and maintenance activities for critical Data Centre infrastructure, ensuring operational continuity and alignment with service delivery standards.
• Engage with vendors and contractors performing corrective and preventative maintenance tasks, ensuring compliance with safety and procedural guidelines.
• Complete allocated tasks to ensure timely and efficient execution of Data Centre work packages and project milestones.
• Monitor Data Centre Infrastructure Management (DCIM) systems - particularly Schneider Electric's EcoStruxureIT to ensure optimal performance, availability, and capacity of critical supporting infrastructure.
• Contribute to the teams strategic planning and support the development and implementation of Data Centre best practices and methodologies.

Role particulars

Location and office arrangements: Black Mountain, Canberra ACT

Salary: AU$76,068 - AU$96,813 per annum, plus 15.4% superannuation

Tenure & work schedule: Indefinite

Reference: 104412

As the successful candidate, you will bring:

Essential Criteria

• Relevant certifications/diploma/bachelor's degree or equivalent relevant work experience in a Data Centre, Facilities or IT operations environment with a strong willingness to learn and adapt.
• Demonstrated ability to follow standard operating procedures, assist with data centre equipment installations and maintenance, and apply logical problem-solving to operational tasks under general guidance.
• An understanding of safety protocols, site procedures and guidelines when assisting staff and contractors with maintenance activities.
• A proactive mindset focused on noticing how things work to make immediate, practical changes to improve efficiency or quality.
• Demonstrated computer literacy and competency using tools such as Microsoft 365, MS teams, Atlassian confluence, and DCIM tools.
• Excellent interpersonal and communication skills with the ability to present factual information clearly and a collaborative approach to seeking the ideas of others.
• Must hold and maintain a valid full Australian Drivers licence

Desirable

• Experience in configuring and administering the Schneider Electric DCIM suite of products, particularly StruxureWare and EcoStruxureIT.
• Experience working in a geographically dispersed team.
• Experience working in a research environment.

For full details about this role, and other criteria, please review the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact [e-mail] and let us know how we can support you.

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO , offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Platinum Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility

This is a security assessed position, applications for this position are open to Australian Citizens only with the successful candidate being required to be able to obtain and maintain a security clearance at the Negative Vetting level 1. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.