Underwriting Administrator

Underwriting Agencies of Australia Pty Ltd (UAA); Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training and ongoing support

Study assistance

Additional leave benefits

Life, Total Permanent Disability and S

Job summary

Underwriting Agencies of Australia Pty Ltd (UAA) is seeking an Underwriting Administrator to join our Perth team. You will provide day-to-day administrative support to the underwriting team, helping facilitate quotes, renewals, endorsements and broker enquiries, ensuring accurate and timely service to brokers and clients.

This role suits someone with strong administration and customer service skills looking to build or continue a career in insurance.

Qualifications

• Previous administration experience.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Good organisational and problem-solving skills.
• The ability to manage priorities and work with minimal supervision.
• A willingness to learn and contribute to a supportive team environment.
• Previous experience in an underwriting agency or the insurance industry will be highly regarded.

Responsibilities

• Prepare quotes and claims histories
• Produce and issue non-financial endorsements
• Follow up on new business and renewal quotes
• Respond to broker and customer enquiries in a timely and professional manner
• Provide accurate and high-quality administrative support to the underwriting team
• Manage incoming phone calls and emails
• Maintain documents and files within relevant systems
• Liaise with internal teams to support effective service delivery
• Build positive working relationships with underwriters, business development managers, brokers and other stakeholders
• Complete activities in line with agreed service standards and delegated authority limits

Skills

Administration experience

Communication skills

Customer service

Attention to detail

Organisation

Problem-solving

Prioritisation

Job description

Underwriting Agencies of Australia (UAA), part of the UAA Group, specialises in insurance for industrial and commercial plant and equipment. With nearly 50 years of experience, UAA delivers innovative solutions for the mobile plant industry across Australia, New Zealand and globally.

Our purpose is to ensure our clients have confidence that their future is protected. Our services and team culture are driven by our values of Integrity, Innovation, Connection, Resilience and Growth.

The Role

We are looking for an Underwriting Administrator to join our Perth team.

Reporting to the General Manager, WA, you will provide day-to-day administrative support to the underwriting team, helping facilitate quotes, renewals, endorsements and broker enquiries. You will play an important role in delivering accurate, timely and professional service to our brokers and clients while supporting the team to develop and maintain a profitable portfolio.

This is a great opportunity for someone with strong administration and customer service skills who is looking to build or continue their career in the insurance industry.

Key Responsibilities

• Prepare quotes and claims histories
• Produce and issue non-financial endorsements
• Follow up on new business and renewal quotes
• Respond to broker and customer enquiries in a timely and professional manner
• Provide accurate and high-quality administrative support to the underwriting team
• Manage incoming phone calls and emails
• Maintain documents and files within relevant systems
• Liaise with internal teams to support effective service delivery
• Build positive working relationships with underwriters, business development managers, brokers and other stakeholders
• Complete activities in line with agreed service standards and delegated authority limits

About You

You will be organised, customer-focused and comfortable working across a range of administrative tasks. You will also bring:

• Previous administration experience
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Good organisational and problem-solving skills
• The ability to manage priorities and work with minimal supervision
• A willingness to learn and contribute to a supportive team environment
• Previous experience in an underwriting agency or the insurance industry will be highly regarded

How We Will Support You

At UAA, we believe in supporting and developing our people. You will have access to a range of benefits, including:

• Training and ongoing support
• Study assistance
• Additional leave benefits
• Life, Total Permanent Disability and Salary Continuance Insurance
• Travel Insurance
• Employee Assistance Program
• Gender-equal paid parental leave

Applicants must be eligible to work in Australia.

At UAA, we recognise diversity as a key asset to our business. We are committed to an inclusive workplace that respects all cultures and unique perspectives, and supports our people to perform at their best and develop to their full potential. This helps us create a positive impact for our customers, communities and each other every day.

UAA acknowledges the Traditional Custodians of the lands on which we work. UAA Group pays respect to Elders past and present and extends that respect to all Aboriginal and Torres Strait Islander peoples. We encourage all interested candidates to apply.