Turnaround Manager

Jetstar Airways

Melbourne

On-site

AUD 120,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Discounted airfares for team members and travel companions

Discounts on accommodation and car hire

Staff travel discounts with partner航空

Job summary

A leading airline company in Melbourne seeks a Turnaround Manager to oversee airport operations. This role involves ensuring smooth operations while prioritizing customer service excellence and managing frontline teams. The ideal candidate will have a strong background in airport operations and experience in customer service. Competitive benefits include travel discounts for employees and partners.

Qualifications

Strong frontline experience with a well-developed knowledge of airport operations.
Strong customer service orientation with emphasis on service excellence.
Ability to manage conflicting priorities while maintaining a strong service culture.
Strong coordination background and experience in managing conflicting and dynamic priorities.
Ability to manage conflicting priorities while maintaining a strong service culture.
The ability to drive results for quality outcomes in a timely manner.
Exposure to managing and understanding teams in a shift/rostered work environment.
A collaborative approach with the ability to engage and influence relevant stakeholders.
Proven influencing skills in driving customer service and operational initiatives.
Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team.
A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar

Responsibilities

Proactively identify and manage operational issues.
Coordinate aircraft movements in collaboration with stakeholders.
Operational oversight of ground service providers.
Planning, developing and implementing projects related to aircraft turnaround services to deliver tactical, operational and strategic improvement initiatives
Supporting the management of domestic and international operational performance
Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
Supporting the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
Coordinate operational turnaround requirements ensuring activities occur in line within our Precision Timing Schedule
Building strong, professional relationships with our airport leaders, stakeholders and suppliers, ensuring day to day customer service standards and on time performance is successful
Lead and maintain a skilled and enthusiastic workforce in line with business volume and targets
Continuously developing and on-shift performance management of all relevant team members
Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policies

Skills

Strong frontline experience with airport operations

Customer service orientation

Coordination background

Ability to manage conflicting priorities

Collaborative approach

Strong business awareness

Shift rostering

OH&S awareness

Policy implementation

Business acumen

Tools

JOCC communication

Ground handling coordination

Job description

Overview

Join to apply for the Turnaround Manager role at Jetstar Airways.

Jetstar operates around 3,000 flights weekly to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific, with a fleet of more than 80 aircraft including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. We enable more people to take off to more places, more often.

Location: Melbourne, Victoria, Australia

The Opportunity

The Turnaround Manager plays a pivotal role within the Melbourne Airport leadership team, ensuring the safe, compliant, and efficient delivery of scheduled operations. In this role, you’ll oversee the airport’s operational performance, support day-to-day activities, and lead by example to maintain our high standards of customer service. Your leadership will be key to ensuring smooth operations and a consistently exceptional experience for our passengers and stakeholders.

This role provides oversight and management of our daily operational performance and driving the Precision Timing Schedule (PTS) across our frontline airport operations for both front of house (FOH) and Back of House (BOH).

The Core Responsibilities Of This Role Will Be

Proactively identify and manage operational issues, mitigating any impacts to our customers and operations
Coordinate aircraft movements in collaboration with the JOCC, Jetstar Engineering, Airport authorities, the ground services providers, and other stakeholders
Operational oversight of ground service providers
Planning, developing and implementing projects related to aircraft turnaround services to deliver tactical, operational and strategic improvement initiatives
Supporting the management of domestic and international operational performance
Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
Supporting the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
Coordinate operational turnaround requirements ensuring activities occur in line within our Precision Timing Schedule
Building strong, professional relationships with our airport leaders, stakeholders and suppliers, ensuring day to day customer service standards and on time performance is successful
Lead and maintain a skilled and enthusiastic workforce in line with business volume and targets
Continuously developing and on-shift performance management of all relevant team members
Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policies

To be considered, key skills will include

Strong frontline experience with a well-developed knowledge of airport operations
Exposure to front-line team management
Strong customer service orientation with emphasis on service excellence and on time performance
Strong coordination background and experience in managing conflicting and dynamic priorities
Ability to manage conflicting priorities while maintaining a strong service culture
The ability to drive results for quality outcomes in a timely manner
Exposure to managing and understanding teams in a shift/rostered work environment
A collaborative approach with the ability to engage and influence relevant stakeholders
Proven influencing skills in driving customer service and operational initiatives
Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team
A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity

Jetstar is an equal opportunity employer, and by coming to work for us you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander peoples, and people of all backgrounds to apply. If you have any support or accessibility requirements, please advise us at time of application.

Applications close: Sunday 14 September, 2025

Seniority level