Trust Account Specialist

Homhero Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 97,000; Full time

Job summary

Homhero Pty Ltd on the Gold Coast seeks an experienced Trust Account Specialist to support its real estate clients with high-quality trust accounting services. This role suits a detail-oriented professional who thrives on financial data, reconciliation work, and regulatory compliance across holiday property management.

You will train clients on trust accounting software (RMS preferred), perform reconciliations, respond to queries, and assist with statutory obligations under the relevant Acts,

Qualifications

• Experience with trust accounting software and processing trust transactions.
• Strong accuracy with client funds and financial data.
• Knowledge of trust account legislation and compliance.

Responsibilities

• Onboard and train property managers in trust accounting software
• Perform reconciliations and handle disbursements
• Respond to client enquiries via support system and phone
• Assist with statutory requirements and regulatory obligations

Skills

Trust accounting

Attention to detail

Regulatory compliance

Communication skills

Tools

RMS

Job description

We are seeking an experienced Trust Account Specialist to support our diverse client base by delivering high-quality trust accounting support within real estate environments. This role suits a detail-oriented professional who enjoys working with financial data, ensuring regulatory compliance, and supporting holiday property management teams to operate with confidence.

You will play a key role in training and assisting clients to accurately process trust account transactions, perform reconciliations, and meet all relevant legislative and regulatory obligations.

Key responsibilities

• Onboard and train property managers in the effective use of trust accounting software in the holiday property management sector
• Provide guidance on correct trust accounting processes, including receipting, reconciliations, refunds, and disbursements
• Liaise with property managers to investigate and resolve trust ledger queries
• Support clients in understanding and complying with statutory requirements, including the Property, Stock and Business Agents Act
• Respond to client enquiries via the support ticketing system
• Provide telephone-based trust accounting support as required

About you

• Strong experience with trust accounting software; RMS experience is highly regarded
• Exceptional accuracy and diligence when handling financial data and client funds
• Solid understanding of trust account legislation and compliance obligations
• Clear, professional written and verbal communication skills

About us

Homhero is the leading provider of property and channel management software to the Australian holiday rental industry.

For the 12 months to August 2026, Homhero supported over 165 clients representing more than 13,000 properties. Our robust booking engine processed over 280,000 guest bookings, with a total gross booking value exceeding $650 million.