Triage Scheduler

Suncare Community Services; Maroochydore; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Branded workwear

Not-for-profit salary packaging

Leave loading

Hybrid working options

Employee referral program

Fitness Passport

Employee Assistance Program

QLeave

Job summary

Suncare Community Services in Maroochydore, QLD, seeks a Triage Scheduler to manage incoming aged care assessment referrals and support efficient service delivery. You will triage, prioritise referrals, and direct customers to the appropriate assessment pathway.

In this permanent full-time role, you will allocate assessments via digital systems (Power App), maintain workload visibility, and ensure timely, equitable access to services, while collaborating with internal teams.

Qualifications

• Tertiary health qualification and current registration or eligibility with a relevant professional association.
• Experience or familiarity with aged care pathways and legislation is advantageous.
• Ability to work across cultures and vulnerable communities.

Responsibilities

• Review and triage incoming referrals to determine appropriate assessment pathways.
• Assess eligibility for aged care services and elevate where required.
• Allocate assessments to assessors, balancing workloads and KPI adherence.
• Monitor workflow, track progress and identify bottlenecks; maintain accurate records.
• Collaborate with internal stakeholders to support timely, high-quality service delivery.
• Use dashboards and reporting tools to optimise workflow and performance.
• Contribute to continuous improvement of triage and allocation processes.
• Conduct assessments or support plan reviews via phone, telehealth, or in person as required.

Skills

Warmth & professionalism

Clinical insight

Clear communication

Independent but collaborative

Tech-savvy (My Aged Care)

Education

Health-related degree

Tools

Power Apps

My Aged Care portal

Job description

Suncare Community Services – Maroochydore QLD

Why you will love Working Here

Getting older can mean giving up a lot, your home, your routine, your sense of independence. We don’t think it should.

With more than 800 team members and 200 volunteers, we’re here to help people keep living the life they love, with reliable in-home and community care, a local team who knows the neighbourhood, and the kind of support that always has time for a cuppa and a chat.

And we look after our team the same way. We offer real support, meaningful recognition, and rewards that reflect the difference you make every day.

Here’s what you can expect:

• Clear, supported career pathways and training to help you grow
• Full induction and buddy shifts
• Branded workwear
• Not-for-profit salary packaging ($15,900 per annum)
• Leave loading to make your time off even more rewarding
• Flexible and hybrid working options
• Employee referral reward program - because good people know good people
• Fitness Passport - access to gyms and wellness facilities
• Employee Assistance Program - confidential support when you need it
• QLeave - portable long service leave that recognises long-term care work

What you’ll be doing

As a Triage Scheduler, you will play a critical role in managing incoming aged care assessment referrals and supporting efficient service delivery.

You will be responsible for the initial triage and prioritisation of referrals, ensuring customers are directed to the most appropriate assessment pathway.

You will coordinate workflows by allocating assessment tasks via digital systems (Power App), maintaining visibility of workloads, and ensuring timely, equitable access to services.

Key Responsibilities

• Review and triage incoming referrals to determine appropriate assessment pathways
• Assess eligibility for aged care services and elevate where required
• Allocate assessments to assessors, ensuring balanced workloads and KPI adherence
• Monitor workflow, track progress, and identify bottlenecks or resourcing issues
• Maintain accurate records and data across systems in line with policy and guidelines
• Collaborate with internal stakeholders to support timely, high-quality service delivery
• Use dashboards and reporting tools to optimise workflow and performance
• Contribute to continuous improvement of triage and allocation processes
• As required, conduct assessments or support plan reviews via phone, telehealth, or in person

This is a Permanent Full-Time position, working Monday to Friday.

You’ll thrive in this role if you

• Bring warmth, professionalism, and clinical insight to every interaction
• Hold a tertiary qualification in a health-related discipline (e.g. nursing, OT, physio, social work) and current AHPRA registration or eligible to be part of a relevant professional association.
• Have a strong understanding of the Aged Care Act and aged care pathways
• Communicate clearly and kindly, especially when navigating complex or urgent situations
• Are confident using technology, including the My Aged Care portal
• Work well independently but thrive in a collaborative team
• Are flexible, responsive, and ready to adapt to changing needs
• Hold a current First Aid & CPR certificate, driver’s licence, and are willing to use your own vehicle for work
• Have experience working across cultures and with vulnerable communities

Belonging Starts Here

We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.

We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.

"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all."