Scheduling Officer

Suncare Community Services; Maroochydore; On-site; AUD 60,000 - 75,000; Full time

Job summary

Suncare Community Services is seeking a Scheduling Officer for the Sunshine Coast head office. You will connect clients with the right team members at the right times, building and adjusting rosters to ensure visits occur as planned and support is delivered as requested.

In this role you will maintain schedules, inform teams of changes, and work across departments to align care plans with service agreements while keeping client needs at the forefront.

Qualifications

• Diploma in Business Administration or Diploma in Community Development or equivalent.
• Experience scheduling services in a medium to large human services organisation.
• Excellent communication and customer service skills.
• Strong time management and organisational skills.
• Confidence using Microsoft Office and database systems.

Responsibilities

• Create and maintain schedules for in-home and community visits.
• Keep teams and customers informed when plans change.
• Manage leave requests, vacancies and last-minute changes to keep services running smoothly.
• Coordinate staffing with Suncare teams to align with care plans and service agreements.
• Monitor schedules and service delivery to identify improvements and maintain quality.

Skills

Scheduling

Time management

Communication

Problem solving

Education

Diploma in Business Administration

Diploma in Community Development

Tools

Microsoft Office

Database systems

Job description

Suncare Community Services – Maroochydore QLD

Why you will love Working Here

Getting older can mean giving up a lot. Your home. Your routine. The little things that make life feel like yours. We don't think it should. With more than 800 team members and 200 volunteers, we're here to help people stay connected to the life they love. Whether that's a lift to an appointment, help around the house, or a familiar face stopping by for a chat, we're making everyday life a little easier for people across our community.

And we look after our team the same way. You'll be supported, appreciated, and surrounded by people who genuinely care about making life better for others and each other.

The work you do might happen behind the scenes, but it's what helps the right support show up at the right front door, every day.

Here’s what you can expect

• Clear, supported career pathways and training to help you grow
• Not-for-profit salary packaging ($15,900 per annum)
• Leave loading to make your time off even sweeter
• Branded workwear
• Employee referral rewards because good people know good people
• Fitness Passport access to gyms and wellness facilities
• Employee Assistance Program for confidential support when you need it
• QLeave portable long service leave that recognises long-term care work

What you’ll be doing

You may not be the one knocking on the front door, but you make sure the right support gets there. As a Scheduling Officer, you'll connect customers with the right team members at the right time, making sure visits run smoothly and people receive the support they've asked for.

Every roster you build helps someone stay independent, keep their routine, and continue living life on their terms.

You’ll spend your days:

• Creating and maintaining schedules for in-home and community visits
• Keeping team members and customers informed when plans change
• Managing leave requests, vacancies and last-minute adjustments to keep services running smoothly
• Working closely with teams across Suncare to make sure support aligns with care plans and service agreements
• Monitoring schedules and service delivery to identify improvements and maintain quality
• Keeping workforce information accurate and up to date
• Coordinating staffing arrangements during emergency or unexpected situations
• Delivering helpful, friendly support whenever a customer gets in touch

This is a permanent full-time role based at our Sunshine Coast Head Office (76 hours per fortnight).

You’ll thrive in this role if...

You're the kind of person who loves bringing order to moving parts. You stay calm when plans change, enjoy solving problems, and know that great communication can turn a stressful situation into a manageable one. Most importantly, you understand that behind every roster is a real person counting on support to show up.

You’ll also have:

• A Diploma in Business Administration, Community Development, or a related field
• Experience scheduling services within a medium to large human services organisation
• Excellent communication and customer service skills
• Strong time management and organisational skills
• Confidence using Microsoft Office and database systems
• An understanding of workforce scheduling and coordination principles
• Strong attention to detail and commitment to confidentiality
• A proactive, adaptable approach and the ability to work independently and as part of a team

Belonging Starts Here

We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.

We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.

"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all."