Trenery - Concession Manager - David Jones Warringah Mall

Country Road Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Rotating roster

Product allowance 1400

Employee discount 40%

Health & wellbeing

Parental leave 18 weeks

Career development

Internal mobility

Job summary

Trenery, part of Country Road Group, is seeking a Concession Manager for a David Jones concession in Sydney. You will lead and coach a high-performing team, drive exceptional customer experiences, optimise profitability, and maintain a safe, high-functioning workplace.

You will understand the brand strategy, build stakeholder relationships, and role model CRG culture to deliver consistent team growth and store success.

Qualifications

• Coach and provide regular feedback to the team on product knowledge and customer-led service.
• Lead store operations focusing on stock management and loss prevention.
• Attract, engage and retain talent, building capability and succession planning.
• Maintain a safe workplace and promote wellbeing for staff and customers.
• Understand brand and business strategy and communicate roles to the team.
• Build strong relationships with stakeholders, including concession management.

Responsibilities

• Lead and coach a high-performing team within a David Jones concession.
• Deliver exceptional customer experiences and optimise profitability.
• Manage stock, schedules and loss prevention to sustain operational excellence.
• Develop talent, oversee training and rosters for sustainable leadership.
• Foster brand alignment and communicate strategic priorities to the team.
• Collaborate with concession management to drive store performance.

Skills

Leadership

Customer service

Staff coaching

Stock management

Loss prevention

Budget management

Roster planning

Talent development

Stakeholder management

Store operations

Job description

Trenery celebrates timeless style lived, not worn - crafting beautifully considered clothing and accessories guided by enduring design, quality fabrics and a creative, modern Australian spirit.

As a Trenery Concession Manager, you will inspire, lead, and coach a high-performing team within a David Jones concession environment to deliver exceptional customer experiences, optimise profitability, and maintain a safe, high functioning workplace.

How You Will Contribute

• Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience
• Lead the team to deliver store operational excellence through effective stock management and loss prevention activities
• Attract, engage and retain talent, building team capability and strong succession planning for the success of your store and the Group
• Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
• Understand the brand and business strategy and communicate to the team their part to play
• Build and maintain effective relationships with key stakeholders, such as concession management to drive store performance
• Role model Country Road Group (CRG) cultural attributes, to create and consistently build a team experience that encourages learning, ownership and shared success

Capabilities We Value

• A genuine desire to be part of the Country Road Group and alignment with our cultural attributes
• Demonstrates a passion for fashion with a professional personal presentation
• Strong leadership skills in delivering an exceptional customer and team experience
• Ability to manage budgets, interpreting financial reports and generating efficient rosters
• Experience managing the performance, productivity, training and development of a team
• Ability to build and maintain customer relationships by delivering exceptional customer service

What We Offer

• Competitive Concession Manager salary reflective of the scope of responsibilities
• A rotating roster designed to support work-life balance and sustainable leadership
• Generous annual product allowance of $1,400 and access to our management incentive scheme
• 40% discount across all Country Road Group brands, Further offers and discounts available at David Jones
• Corporate partnerships to support your health and wellbeing
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Access to internal career opportunities across our retail brands and Support Centre
• Annual learning calendar and ongoing development to support your career growth

Who We Are

Country Road Group is one of Australia’s leading group of brands, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact—on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.