Travel Programs Leader — Hybrid, High Impact

FCM; Sydney; Hybrid; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Staff Discounts

Travel Discounts

Global conferences

Job summary

FCM Meetings & Events in North Sydney, NSW seeks a Group Travel Team Leader to drive performance and growth for the national group travel team. You will lead a customer-centric group, develop staff, and deliver strategic customer partnerships in a fast-moving environment.

The role blends hands-on operations with leadership, fostering a culture of support and psychological safety, guiding team members on their Brightness of Future (BOF) pathway, and balancing autonomy with collaboration.

Qualifications

• Extensive travel or MICE industry experience.
• Minimum 3 years previous leadership experience in a customer facing role.
• Strong presentation and negotiation skills with excellent time management.

Responsibilities

• Contribute to the overall performance, growth, and development of the group travel team nationally.
• Support continual improvement and excellence in service.
• Foster a collaborative and productive team culture.
• Assess, troubleshoot and provide solutions to a range of customer scenarios.
• Maximise productivity of Travel Managers and project teams through training and operational support.
• Lead on driving customer partnerships including strategic planning and new business growth.

Skills

Travel industry

Leadership experience

Team development

Negotiation

Time management

Job description

FCM Meetings & Events in North Sydney, NSW seeks a Group Travel Team Leader to drive performance and growth for the national group travel team. You will lead a customer-centric group, develop staff, and deliver strategic customer partnerships in a fast-moving environment.

The role blends hands-on operations with leadership, fostering a culture of support and psychological safety, guiding team members on their Brightness of Future (BOF) pathway, and balancing autonomy with collaboration.