Travel Customer Service Representative (Remote)

Manatal; Brisbane; Remote; AUD 48,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and industry discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role, you will handle inquiries, assist with luxury travel bookings, and provide destination information while maintaining accurate records and upholding exceptional service standards.

Qualifications

• Excellent verbal and written communication.
• Experience in travel, hospitality, or service.
• Strong organizational skills and attention to detail.
• Comfortable using new booking platforms and tech.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, cancellations, and requests.
• Provide information on destinations and agency policies.
• Coordinate booking details and confirm itineraries.
• Follow up with clients before and after travel.
• Address concerns with empathy, professionalism, and solutions.
• Maintain documentation and update booking systems.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Multi-tasking

Travel interest

Job description

Travel Customer Service Representative (Remote)

About the job Travel Customer Service Representative (Remote)

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.