Remote Client Support Representative - Travel

Alma Aventurera; Melbourne; Remote; AUD 55,000 - 75,000; Full time

Job summary

Alma Aventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

You will respond to travel inquiries, help with itinerary changes, cancellations, and special requests, and share clear information on destinations and booking processes.

Qualifications

• Strong written and verbal communication.
• Experience in customer service (travel, hospitality, or support roles preferred).
• Must be able to work independently in a remote setting.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Skills

Communication skills

Customer service experience

Organization

Independence / Remote work

Travel enthusiasm

Tools

Booking platforms

CRM / digital tools

Job description

Remote Client Support Representative - Travel

About the job Remote Client Support Representative - Travel

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a fully remote role
• Able to learn new systems, booking platforms, and digital tools quickly
• Passionate about travel and delivering excellent client support

What We Offer

• Fully remote position
• Comprehensive training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment