Travel customer representative

Getaway Travel Agency; Brisbane; Vor Ort; Vollzeit

Benefits dieser Stelle

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training

Zusammenfassung

A travel agency in Australia seeks a Travel Customer Representative to support clients throughout their travel journey. This remote role involves responding to inquiries, assisting with bookings, and ensuring exceptional service. The ideal candidate has strong communication skills and customer service experience, with a passion for travel. This position offers flexible scheduling, growth opportunities, and travel perks.

Qualifikationen

• Experience in customer service, preferably in travel or hospitality.
• Ability to manage inquiries and provide exceptional service.
• Proficient with booking platforms and technology.

Aufgaben

• Respond to client inquiries promptly via various communication channels.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm details and satisfaction.
• Handle concerns with empathy and problem-solving.

Kenntnisse

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Jobbeschreibung

About the job Travel customer representative

As a Travel Customer Representative you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries resolve issues provide booking updates and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email phone and messaging platforms.
• Assist with travel bookings changes cancellations and special requests.
• Provide accurate information about destinations travel documents and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized dependable and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If youre enthusiastic about travel and love creating memorable experiences for others wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1