Travel Coordinator (Wholesale) - Broadbeach, QLD

Ignite; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary + super

Full paid training & onboarding

Exclusive travel deals

Career progression opportunities

Health and wellbeing programs

Job summary

Flight Centre Travel Group's Ignite Travel Group is seeking a Travel Coordinator (Wholesale) to support the Wholesale Leader in achieving revenue goals across channels. You will nurture relationships with wholesale clients, frontline sales teams and internal stakeholders, drive engagement and deliver training to improve capabilities and performance.

You will contribute to forecasting, reporting and process improvements, while ensuring exceptional service standards and a positive work environment

Qualifications

• Strong relationships with wholesale clients and frontline teams.
• Ability to deliver engaging training programs across ITG product categories.
• Proven ability to analyse data to identify trends and insights.

Responsibilities

• Build and maintain strong relationships with wholesale clients and internal stakeholders.
• Provide day-to-day support to wholesale agents to achieve sales and service outcomes.
• Deliver engaging online and face-to-face training programs across ITG product categories.
• Prepare sales forecasts, reports and performance insights for planning.
• Partner with internal teams to resolve issues while maintaining service standards.

Skills

Relationship building

Stakeholder engagement

Training delivery

Sales support

Data analysis

Microsoft Office

Tools

HQ ITG systems

Explorer

Travel Tek

Microsoft Office Suite

Job description

Travel Coordinator (Wholesale) - Broadbeach, QLD

Job no: 533120
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service

Are you passionate about travel, stakeholder engagement, and helping sales teams succeed? As a Travel Coordinator (Wholesale), you’ll play a key role in supporting the Wholesale Leader to achieve revenue goals across multiple business channels. This is a dynamic and highly visible role where you'll work closely with wholesale clients, frontline sales teams, and internal stakeholders to drive engagement, capability, and commercial performance. If you enjoy building relationships, delivering training, solving problems, and improving processes, this could be the perfect opportunity for you.

Why Join My Holidays?

As a Travel Coordinator (Wholesale), you'll be part of an award-winning team that combines a passion for travel with a high-performance culture. At My Holidays, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers. Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to Work® (ANZ 2026), we offer the support, development opportunities and culture to help you succeed. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading holidays agency.

About us

At My Holidays, we're passionate about helping Australians discover incredible destinations through unforgettable holidays experiences. We're committed to creating exceptional customer experiences while helping our people build rewarding careers. We're part of Ignite Travel Group, owned by Flight Centre Travel Group.

A day in the life:

• Build and maintain strong relationships with wholesale clients, including Area Leaders, Team Leaders, and frontline selling staff.


• Provide day-to-day support to wholesale agents, helping them achieve sales and service outcomes.


• Deliver engaging online and face-to-face training programs across ITG product categories.


• Prepare sales forecasts, reports, and performance insights to support business planning and decision-making.


• Partner with internal stakeholders to resolve customer and agent issues while maintaining service standards and response timeframes.


• Monitor wholesale processes and recommend improvements that enhance the client and agent experience.


• Own and manage the end-to-end onboarding process for new agents, including systems setup and access requirements.


• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Who you are:

• Strong understanding of ITG product verticals including Escapes, Cruise, and Touring.


• Strong knowledge of ITG business systems, particularly HQ, Explorer, and Travel Tek.


• Solid understanding of the Flight Centre Travel Group structure and operating environment.


• Excellent presentation, communication, and interpersonal skills.


• Proven ability to build and maintain productive relationships with a diverse range of stakeholders.


• Strong analytical capability, with the ability to identify trends, insights, and opportunities from data.


• Experience delivering training and supporting sales teams in a fast-paced, target-driven environment.


• Proficiency in Microsoft Office Suite.

What's in it for you

• Competitive base salary plus super


• Full paid training and structured onboarding program


• Multiple intake dates available


• Clear career progression pathway


• Comprehensive My Holidays product training and ongoing development opportunities


• Career development and leadership opportunities


• Exclusive travel and holidays deals


• Opportunities to travel the world


• Health and wellbeing programs, including corporate health insurance discounts


• Financial advisory services and employee share plan opportunities


• Reward and recognition programs


• Career progression opportunities across Ignite Travel Group


• Industry events and familiarisation opportunities


• Volunteer leave, charity fundraisers and community initiatives


• Weekly happy hour, team events and social activities


• Regular celebrations on our beachfront balcony


• VIP tickets to special events

If you love sales, travel and helping customers create unforgettable holiday experiences, we'd love to hear from you.

Applications for My Holidays roles are submitted via the Flight Centre Travel Group careers website and are managed directly by the Ignite Travel Group Talent Acquisition team. We kindly ask recruitment agencies not to submit unsolicited resumes. Flight Centre Travel Group is not responsible for any fees related to unsolicited applications.

We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.